Service Writer/Advisor

bobcatoftherockies; Golden (CO); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health, Vision, and Dental Insurance

Boot and Safety Glasses Reimbursement

Christmas Savings Program

Paid Vacation and Flex Time

Matching 401K Plan

Profit Sharing and Bonus Program

Short and Long-term Disability

Company Paid Life Insurance

Critical Care and Accident Insurance

Employee Assistance Program

Paid Training

Advancement opportunities

Job summary

Bobcat of the Rockies in Golden, CO is seeking a Service Writer/Advisor to join our busy dealership. This day-shift, Monday–Friday role emphasizes strong organization, outstanding customer service, and a willingness to learn our business.

You will schedule service, coordinate shop workload, communicate with customers, prepare estimates, and work closely with Parts, Rental, and Sales to ensure timely repairs and top-notch service delivery.

Qualifications

• Positive attitude and excellent communication, both verbal and written.
• Ability to excel in a high-volume, fast-paced environment.
• Creative problem solver with strong customer relations skills.
• Familiarity with service-drive operations and construction or ag equipment preferred.
• Drug screen required; valid driver's license preferred.
• Bilingual in Spanish a plus.

Responsibilities

• Schedule service appointments and coordinate shop workload to maximize technician productivity and efficiency.
• Monitor repair progress and move jobs through the shop in a timely manner.
• Open repair orders, prepare estimates, obtain approvals, and close work orders.
• Communicate with customers by phone/text with repair updates, timelines, and status.
• Answer inbound calls and direct customers to the appropriate department.
• Gather detailed information to identify equipment concerns and document repair requests.
• Coordinate with technicians to ensure accurate repair info and labor documentation.
• Work with Parts, Rental, and Sales to support customer needs and timely repairs.
• Coordinate parts availability to minimize downtime.
• Review completed repairs with customers and explain invoices and recommendations.
• Maintain accurate records in the dealership management system.
• Resolve customer concerns professionally and build positive relationships.
• Maintain a clean, safe service office and follow safety policies.
• Assist in meeting shop productivity and customer satisfaction goals.
• Stay informed on Bobcat products and policy; provide accurate information.
• Perform other duties as assigned.

Job description

About Bobcat of the Rockies:

Bobcat of the Rockies is a full-service Bobcat dealership. We sell and rent new and used Bobcat compact equipment. Our dealerships also provide parts, in-house service, and field service, with the addition of construction and building materials. With eleven strategically positioned locations across the front range, we are continuously evolving to meet the diverse needs of our valued customers. We take immense pride in setting the bar high and exceeding expectations at every opportunity. Visit https://www.bobcatoftherockies.com and get to know who we are.

Bobcat of the Rockies - Golden

is seeking a Service Writer/Advisor to join our busy dealership. Successful candidates will have strong organization skills, great customer service, and a willingness to learn our business.

Monday-Friday work week / Day Shift

Guaranteed Hourly Wage Position - No More Flat Rate! $25-30/hour plus bonus, negotiable based on experience.

Responsibilities

• Schedule service appointments and coordinate shop workload to maximize technician productivity and efficiency.
• Manage technician workflow by monitoring the progress of each repair and ensuring jobs move through the shop in a timely manner.
• Open repair orders, prepare estimates, obtain customer approvals, and accurately complete and close work orders.
• Communicate with customers by phone and text to provide repair updates, estimates, approvals, timelines, delays, and equipment completion status.
• Answer inbound phone calls and direct customers to the appropriate department when necessary.
• Gather detailed information from customers to accurately identify equipment concerns and document repair requests.
• Coordinate with technicians to ensure repair information is accurate, additional repairs are communicated promptly, and labor is properly documented.
• Work closely with the Parts, Rental, and Sales departments to support customer needs and ensure timely completion of repairs.
• Coordinate parts availability with the Parts Department to minimize equipment downtime.
• Review completed repairs with customers, explain work performed, and answer questions regarding invoices and service recommendations.
• Maintain accurate customer, equipment, and service records within the dealership management system.
• Resolve customer concerns professionally while providing exceptional customer service and building positive customer relationships.
• Maintain a clean, organized, and safe service office while following all company safety policies and procedures.
• Assist in meeting shop productivity, efficiency, and customer satisfaction goals.
• Stay informed on Bobcat products, service procedures, and dealership policies to provide accurate information and support.
• Perform other duties as assigned by management.

Qualifications

• Positive outlook and excellent communication, both verbal and written
• Excel in a high volume fast paced environment
• Creative problem solver
• Excellent customer relations skills
• Good computer and systems knowledge
• Experience with construction or ag equipment preferred
• Familiarity with the inner workings of a service drive
• Must be able to pass a drug screen
• Valid driver's license in good standing is preferred
• Bilingual in Spanish is a plus

Physical Requirements

• Occasionally lifting /carrying up to 10 pounds or pushing/pulling small objects
• Physically able to operate construction equipment and forklifts
• Physically able to operate a variety of automated office machines including a computer, printer, facsimile machine, copy machine, calculator, telephone, etc. on a repetitive basis
• Occasionally exposed to weather conditions, fumes, and loud noise
• Regularly required to stand, walk, reach with hands and arms, grasp or pull and lift objects. Occasionally required to sit, climb and balance, kneel, stoop, crouch, crawl, and lift.

Benefits

• Health, Vision, and Dental Insurance
• Boot and Safety Glasses Reimbursement
• Christmas Savings Program
• Paid Vacation and Flex Time
• Matching 401K Plan
• Profit Sharing and Bonus Program
• Short and Long-term Disability
• Company Paid Life Insurance
• Critical Care and Accident Insurance
• Employee Assistance Program
• Paid Training
• Many opportunities for advancement (We prefer to promote from within)
• Family friendly company

Application review will begin on October 2nd. This announcement will remain open until October 15th.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.