Service Writer

Tractor Central, LLC.; West Salem, Northern (WI, KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

401(k) with company match

John Deere training

Job summary

Tractor Central, West Salem is seeking a Service Writer to support our service department and keep technician workflow running smoothly.

You will respond to customer inquiries, prepare quotes, and manage work orders while maintaining files; we offer Health, Dental, Life insurance, 401(k) with company match, and John Deere training. Join Western Wisconsin's leading John Deere ag & turf dealership.

Qualifications

• Experience in service department operations
• Knowledge of the agricultural equipment industry
• Understanding of John Deere and competitors
• Willingness to work long hours during peak seasons
• Ability to use desktop applications like Microsoft Office and internet
• Strong communication and teamwork skills

Responsibilities

• Assist the Service Manager with reports and records.
• Answer customer inquiries and generate repair quotes.
• Prepare and manage work orders for technicians.
• Maintain service department files and update service library.
• Update customer profiles and machine information from work orders.
• Maintain service accessories and supplies, and place replacement orders.

Skills

Service department operations

Industry knowledge

John Deere & competitors

Long hours flexibility

Microsoft Office & internet

Communication & teamwork

Tools

Microsoft Office

Job description

Tractor Central, Western Wisconsin's leader in John Deere ag & turf sales & service is seeking a Service Writer at our West Salem location.

Job Requirements:

• Experience in Service Department operations
• Knowledge of our industry
• Understanding of both John Deere and competitive products
• Flexibility to work long hours during peak seasons
• Ability to use standard desktop applications such as Microsoft Office and internet functions
• Ability to communicate and be a team player are vital skill sets for this position

Job Responsibilities:

• Assists the Service Manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.
• Answers customer inquiries about service work and generates repair quotes.
• Prepares and manages work orders to ensure technicians have work in front of them.
• Maintains service department files & records and updates service library
• Updates customer profiles and machine information from the customer work order
• Maintains service accessories and supplies, and prepares replacement orders

Compensation:

• Tractor Central offers a generous compensation package, including:
• Guaranteed hourly wage
• Health, Dental, and Life insurance
• 401(k) with company match
• Advanced training opportunities through John Deere

Work with the best, for the best! John Deere, and Tractor Central.

No matter how you work the land,
Tractor Central is committed to your success.