Service Writer - Columbus, WI

Johnson Tractor Inc; Town of Columbus (WI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

First Dollar Benefits

CARE Center Support

Flexible Spending Account

Dental & Vision Insurance

Life and AD&D Insurance

Short-Term Disability

401(k) with Company Match

Paid Time Off and Holidays

Annual Safety Boot Reimbursement

Ongoing Training Opportunities

Job summary

Johnson Tractor Inc in Columbus, WI is seeking a Service Writer to support a busy service department. This role thrives on organization, problem-solving, and helping the team run smoothly, while putting customers first.

You’ll collect repair details from customers, provide estimates, create work orders, and assist the Service Manager with questions and complaints. This hands-on position also supports scheduling, logistics, and warranty processing.

Qualifications

• Strong organizational and communication skills.
• Attention to detail and a customer-first mindset.
• Ability to support a fast-paced, team-driven service department.
• Mechanical knowledge or familiarity with ag equipment is a plus.
• Comfortable working with service software and documentation systems.
• Previous experience in service support or coordination preferred.

Responsibilities

• Collect repair details from customers, provide estimates, and create work orders.
• Assist the Service Manager in addressing customer questions and complaints.
• Provide phone or on-site support to field technicians as needed.
• Help technicians locate information and resolve technical issues.
• Assist with scheduling and prioritizing repair work.
• Coordinate transportation of equipment between customers and store locations.
• Maintain key logs, service manuals, and shared shop resources.
• Support technician performance and help coach for efficiency and productivity.
• Process and audit work orders for accuracy and completeness.
• Ensure repair documentation is timely and billing is accurate.
• Collect warranty claim information and submit claims to manufacturers.
• Track claim status and follow up to ensure timely reimbursement.

Skills

Organizational skills

Communication skills

Customer service mindset

Service coordination

Tools

Service software

Job description

We’re looking for a Service Writer to join our team in Columbus - someone who thrives in a support role, enjoys problem-solving, and is passionate about helping a service department run smoothly. If you're organized, customer-focused, and ready to be part of a high-performing team, we’d love to hear from you.

What You’ll Do:

Collect repair details from customers, provide estimates, and create work orders

Assist the Service Manager in addressing customer questions and complaints

Provide phone or on-site support to field technicians as needed

Help technicians locate information and resolve technical issues

Department Operations

Assist with scheduling and prioritizing repair work

Coordinate transportation of equipment between customers and store locations

Maintain key logs, service manuals, and shared shop resources

Support technician performance and help coach for efficiency and productivity

Work Order & Warranty Management

Process and audit work orders for accuracy and completeness

Ensure repair documentation is timely and billing is accurate

Collect warranty claim information and submit claims to both mainline and shortline manufacturers

Track claim status and follow up as needed to ensure timely reimbursement

What We’re Looking For:

Strong organizational and communication skills

Attention to detail and a customer-first mindset

Ability to support a fast-paced, team-driven service department

Mechanical knowledge or familiarity with ag equipment is a plus

Comfortable working with service software and documentation systems

Previous experience in service support or coordination preferred

What to Expect:

A hands-on, active role that supports the entire service team

Frequent interaction with customers, technicians, and other departments

A mix of office and shop work, plus some occasional travel to support the field

An important support position that helps keep the shop productive and efficient

Why Join Johnson Tractor:

Be part of a family-owned dealership with a supportive, team-focused environment

Work with a variety of agriculture and lawn/garden equipment

Gain experience in a hands-on, fast-paced service department

Opportunities to learn and grow within the company

Job Type: Full-time

Location: Columbus, WI

Benefits Include:

Health Insurance - Coverage begins the 1st of the month after hire

First Dollar Benefits - $3,000 employee / $6,000 with dependents for medical expenses before deductible

CARE Center Support - Confidential advocate for help with claims, billing, and benefit questions

Flexible Spending Account (FSA) - Pre-tax contributions with annual rollover

Dental & Vision Insurance - Coverage for preventive care, glasses, contacts, and more

Life and AD&D Insurance - Company-paid coverage with optional voluntary plans

Short-Term Disability - Weekly wage protection during recovery from illness or injury

401(k) with Company Match - Plan to help you save for retirement

Paid Time Off and Holidays - Accrual begins on day one

Annual Safety Boot Reimbursement - Available for eligible roles

Ongoing Training Opportunities - Including OEM certifications and off-site learning

Be a part of something bigger - supporting the ag community through great service.