Service Advisor

TriGreen Equipment; Hendersonville (TN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

BC/BS health insurance

Guardian dental and vision

401K retirement plan with company match

Paid holidays

Vacation

Job summary

A leading equipment service provider is looking for a detail-oriented Service Writer in Hendersonville, TN. The ideal candidate will have a strong grasp of turf and agricultural equipment, excellent communication skills, and a commitment to customer service. Responsibilities include managing service orders, warranty claims, and inventory. The position requires a High School Diploma or GED and physical capability for lifting. An attractive benefits package is offered.

Qualifications

• Thorough knowledge of service department accounting.
• Ability to work varying shifts, weekends, and holidays.
• General understanding of mechanical/technical terms.
• Ability to work varying shifts, weekends and holidays.
• Ability to work in a team environment.
• General understanding of mechanical/technical terms.
• Physical ability to lift a minimum of 75 pounds.

Responsibilities

• Promote the company in a professional manner.
• Open and maintain oversight of work orders.
• Handle all warranty claims and follow-up.
• Handle all service department filings and records.
• Update customer profiles using equipment hours or other information from the customer work orders.
• Maintain service accessory and supplies inventory and prepare replacement orders for the service manager’s approval.
• Collect monies from customers before equipment is released.
• Complete other duties as assigned by supervisor.
• Assist technicians in the procurement process.

Skills

Detail-oriented

Strong understanding of turf and agriculture equipment

Excellent organizational skills

Effective communication

Teamwork

Education

High School Diploma or GED equivalent

Office procedures

Tools

Microsoft Office

Job description

Seeking a detail-oriented Service Writer to join ourteam. The ideal candidate will have a strong understanding of turf and agriculture equipment, with the ability to coordinate service repairs, communicate effectively with both customers and technicians, and ensure an efficient service workflow. This role requires excellent organizational skills and a commitment to delivering exceptional customer service to support the performance and reliability of John Deere equipment.

Major Scope & Function:

• Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
• Open work orders as directed by the service manager/shop foreman and maintain oversight until closed and invoiced
• Handle all warranty claims including computation of charges, submissions and follow-up
• Maintain the service library with information that is current. File bulletins, manuals, video tapes, etc. under the supervision of the service manager
• Handle all service department filings and records
• Update customer profiles using equipment hours or other information from the customer work orders
• Maintain service accessory and supplies inventory and prepare replacement orders for the service manger’s approval
• Collect monies from customers before equipment is released
• Complete other duties as assigned by supervisor
• Assists technicians in the procurement process

Education, Knowledge & Experience:

• Thorough knowledge of service department accounting
• High School Diploma or GED equivalent
• Knowledge of office procedures.
• Ability to work varying shifts, weekends and holidays.
• Ability to work in a team environment
• General understanding of mechanical/technical terms
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.

TriGreen Equipment offers a excellent benefit package that includes BC/BS health insurance, Guardian dental and vision, 401K retirement plan with company match, paid holidays, vacation and more!

This position requires successful completion of pre-employment testing, including a drug screen.