Service Writer

Paul Thigpen CDJR of Waynesboro; United States; On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Salary + bonuses

Career growth

Training provided

Benefits: health, dental, vision

Job summary

Paul Thigpen CDJR of Waynesboro is seeking an experienced Service Writer/Advisor to join our dealership team. You will greet customers, assess service needs, and clearly communicate repair recommendations, costs, and timelines while building lasting customer relationships.

The role emphasizes teamwork with technicians and parts staff, maintaining documentation, and upholding our standards of integrity and quality service.

Qualifications

• Proven automotive service advisor or writer experience required.
• Excellent customer service, communication, and organizational skills.
• Ability to multitask and perform effectively in a fast-paced environment.
• High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred.
• Proficient in computer systems and service management software.
• Detail-oriented with strong time-management skills.
• Valid drivers license with a clean driving record.

Responsibilities

• Greet customers and assess their vehicle service and repair needs.
• Communicate clearly about repair recommendations, costs, and timelines.
• Build and maintain relationships to drive satisfaction and retention.
• Coordinate repair orders between customers, technicians, and parts department.
• Monitor repair progress and provide frequent updates to customers.
• Ensure proper documentation and adherence to dealership and manufacturer standards.
• Maintain the dealership's reputation for integrity, professionalism, and quality service.
• Support profitability by maximizing sales opportunities and promotions.
• Oversee technician efficiency, job completion times, and quality control standards.
• Participate in continuous improvement of service department procedures.

Skills

Automotive service advisor experience

Customer service

Communication

Organizational skills

multitasking

Time management

Attention to detail

Driver's license

Education

High school diploma or equivalent

Tools

Service management software

Job description

Service Writer / Service Advisor

Were looking for an experienced, customer-focused Service Writer to join our growing team. The ideal candidate is a skilled communicator with a passion for delivering exceptional customer service and a strong understanding of automotive repair processes. If you thrive in a fast-paced environment and enjoy helping customers care for their vehicles, we want to hear from you!

What Youll Do

• Greet customers and assess their vehicle service and repair needs
• Communicate clearly and professionally about repair recommendations, costs, and timelines
• Build and maintain lasting relationships with customers to drive satisfaction and retention
• Coordinate repair orders between customers, technicians, and the parts department
• Monitor repair progress and provide frequent updates to customers
• Ensure proper documentation and adherence to dealership and manufacturer standards
• Maintain the companys reputation for integrity, professionalism, and quality service
• Support dealership profitability by maximizing sales opportunities and executing promotions
• Oversee technician efficiency, job completion times, and quality control standards
• Participate in the continuous improvement of service department procedures and operations

What Were Looking For

• Proven automotive service advisor or writer experience required
• Excellent customer service, communication, and organizational skills
• Ability to multitask and perform effectively in a fast-paced environment
• High school diploma or equivalent required; additional training in service advising, customer satisfaction, or quality control preferred
• Proficient in computer systems and service management software
• Detail-oriented with strong time-management skills
• Valid drivers license with a clean driving record

Why Youll Love Working with Us

• Competitive Pay Plan – Salary plus bonus and commission opportunities
• Career Growth – Ongoing training and advancement from within
• Positive, Professional Environment – Supportive team focused on customer satisfaction
• Company-Provided Training – Continuous education and skill development
• Fast-Paced, Rewarding Workplace – Every day brings new challenges and opportunities
• Comprehensive Benefits – Health, Dental, and Vision insurance
• Work Location: One dealership location

Our Commitment to Diversity

We are an equal opportunity employer and prohibit discrimination or harassment of any kind. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.