Service Writer

Sonsray Inc; Sacramento (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Medical coverage (PPO + HSA options)

Dental, Vision, and Life insurance provided at no cost

401K with competitive employer contributions

80 hours of annual vacation, increasing with years of service

Uniforms provided annually

Annual boot voucher of $125.00

One full paid day off annually for community volunteer work

Birthday meal provided

Annual Holiday Party, including covered airfare and hotel for employees and a guest

Emphasis on company growth and employee development

Open-door policy fostering collaboration

Job summary

A leading dealership in California is seeking a Service Writer to verify warranty coverage, prepare detailed service estimates, and handle customer inquiries. The ideal candidate has a minimum of 3 years of experience, excellent customer service skills, and is bilingual in Spanish. This full-time position offers competitive pay and a range of benefits, including medical coverage, vacation time, and a collaborative work environment.

Qualifications

• Minimum 3 years of experience in administrative duties and customer relations.
• Experience in Refrigerated Transportation or Heavy Diesel dealership is highly desired.
• Basic mechanical knowledge is a plus.

Responsibilities

• Verify warranty and service contract coverage and explain to customers.
• Prepare detailed service estimates, including costs.
• Create work orders by documenting issues and repairs.

Skills

Customer service skills

Problem-solving

Computer skills

Bilingual in Spanish

Job description

Job Title: Service Writer

Location: Sacramento

Job Type: Full-time

Salary Range: $20-$26 depending on experience

About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why work here?

• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Responsibilities

• Verify warranty and service contract coverage, explaining provisions and exclusions to customers.
• Prepare detailed service estimates, including material, supply, and labor costs, and calculate customer deductibles.
• Create work orders by documenting issues, outlining repairs, securing approvals, and entering into the service database.
• Clearly explain estimates and expected vehicle return times to customers, addressing questions and obtaining necessary contact information and approvals.
• Maintain comprehensive unit records of identified problems and planned corrective actions.
• Proactively accept new requests and identify opportunities to enhance job outcomes to contribute to the organization's positive reputation.
• Perform additional duties as assigned by management to align with dealership objectives.

Qualifications

• Minimum 3 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving.
• Refrigerated Transportation or Heavy Diesel dealership experience is highly desired.
• Basic mechanical knowledge is a plus.
• Bilingual in Spanish is a plus.
• Able to accomplish monthly service goals and deadlines.
• Excellent customer service skills are needed with a proven ability to handle customer updates, concerns, demands, and objections while always maintaining professional and good composure in the workplace.

Questions? Contact us at [e-mail] or 323.319.1900 Ext 1830

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