Service Writer - Powersports & Lawn

Ball Equipment; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Advancement opportunities

Health, dental, vision benefits

401(k) with employer match

Insurance options

Employee discounts

Ongoing training

Job summary

Ball Equipment in the United States is seeking a Service Writer/Advisor to bridge customers and technicians, coordinating appointments, documenting concerns, and preparing clear repair estimates for approval.

The role requires a minimum of 2 years in a service writing or customer-facing role, familiarity with powersports or outdoor equipment, and strong communication, organization, and problem-solving skills. Experience with service management software is a plus.

Qualifications

• 2+ years in service writing or customer-facing role.
• Experience with powersports or outdoor equipment preferred.
• Ability to explain repairs and charges clearly to customers.
• Familiar with service orders and warranty documentation.
• Valid driver's license required.
• Proficient with service management software.

Responsibilities

• Greet customers and gather vehicle/equipment information at check-in.
• Schedule service appointments and manage daily workflow.
• Document customer concerns and needed services on repair orders.
• Communicate with technicians for accurate diagnosis and service.
• Prepare detailed cost estimates and obtain customer authorizations.
• Update customers on status, estimates, and timelines.
• Close repair orders with all work documented and explained at pickup.
• Cashier customer payments for services rendered.
• Coordinate with warranty administrator for coverage accuracy.
• Maintain organized customer records and warranty documentation.

Skills

Service writer

Customer service

Powersports knowledge

Strong communication

Multitasking

Driver's license

Education

High school diploma

Tools

Lightspeed

CDK

Service management software

Microsoft Office

Job description

Job Title: Service Writer / AdvisorFull Time / Non-ExemptSummary:As a key part of our service operation, you'll be the bridge between our customers and technicians, ensuring a smooth, accurate, and professional service experience. Join a legacy company with decades of trusted service, where your passion for powersports and outdoor equipment helps us continue to grow while delivering exceptional service.Key ResponsibilitiesGreet customers warmly and gather vehicle/equipment information at check-in.Schedule service appointments and manage daily work flow.Accurately document customer concerns and needed services on repair orders.Communicate clearly with technicians to ensure correct diagnosis and service.Prepare detailed cost estimates and obtain customer authorizations for work.Stay in contact with customers regarding status, estimates, and completion timelines.Review and close repair orders, ensuring all work is completed and documented.Explain completed repairs and charges to customers at time of pick-up.Cashiering of customer payment for services rendered.Coordinate with Centralized Warranty Administrator to convey accurate coverage to customersMaintain organized customer records and assist with warranty documentation.Skills & Experience1+ years of experience in a service writer, advisor, or similar customer-facing role.Familiarity with powersports or lawn & garden equipment (preferred)Experience with Lightspeed/CDK a plusSolid understanding of basic mechanical or technical concepts.Strong communication, organizational, and problem-solving skills.Experience with dealership software such as Lightspeed or CDK (preferred).Must be able to multitask in a fast-paced environment and provide top-tier customer service.Valid driver's license required.Work Environment – May require sitting, standing and walking for prolonged periods and lifting up to 35#. Exposure to outdoor weather periodically for short periods.Pay Scale: Commensurate with Experience with potential for incentive pay.What We OfferCompetitive pay with advancement opportunitiesPaid holidays, vacation time, and personal time offHealth, dental, and vision benefits401(k) with employer matchCompany-paid and supplemental insurance optionsEmployee discounts on parts, units, and servicesSupportive and collaborative team environmentOngoing training and development in a growing industryAbout Ball EquipmentAs a trusted name in Lawn & Garden and Powersports for over 80 years, Ball Equipment is committed to delivering quality service and building lasting relationships. We believe in hard work, integrity, and giving our employees the tools they need to succeed.Required Education:- High school diploma or equivalent; additional training or certification in automotive or equipment services is a plus.Required Experience:- Minimum of 2 years of experience in a service writing or customer service role, preferably within the automotive or equipment industry.- Proven track record of managing service orders and coordinating with technicians to ensure timely completion of work.- Experience in using service management software and tools for tracking and reporting purposes.Required Skills and Abilities:- Strong communication and interpersonal skills to effectively interact with customers and team members.- Excellent organizational skills with the ability to manage multiple tasks and prioritize work efficiently.- Proficient in computer applications, including Microsoft Office Suite and service management software.- Ability to understand and explain technical information to customers in a clear and concise manner.- Strong problem-solving skills to address customer concerns and ensure customer satisfaction.- Detail-oriented with a focus on accuracy in documentation and reporting.