Service Writer

Lafayette Power Sports; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lafayette Power Sports, a PowerSports and Marine dealership in Lafayette, LA, is seeking a Service Writer to greet customers, capture service needs, and document repair orders accurately. The role involves coordinating with technicians, answering calls, and scheduling appointments on site.

You will verify customer information, explain services and costs, and ensure all paperwork is complete and compliant with procedures. A fast-paced on-site environment and strong communication are essential.

Qualifications

• Experience with the vehicles we sell and service.
• Strong customer-facing skills and focus on customer satisfaction.
• Effective verbal and written communication.
• Professional phone etiquette and handling service inquiries.
• Basic computer literacy for service management software and scheduling tools.
• Attention to detail and accuracy in recording service requests and work orders.
• Ability to work in a fast-paced, on-site service environment and collaborate with technicians and sales staff.
• Prior experience in automotive, powersports, or related service writing roles is beneficial.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Greet customers, understand service needs, and document repair orders clearly.
• Answer phone calls and schedule service appointments.
• Coordinate with technicians and provide customers with updates on service status and timelines.
• Verify customer information and explain recommended services and costs.
• Ensure all work orders and documentation are complete and compliant with procedures.
• Handle customer concerns and promote a positive service experience.
• Support efficiency of the service department.

Skills

Customer Service

Communication

Phone Etiquette

Attention to Detail

Team Collaboration

Education

High school diploma

Tools

Service management software

Scheduling tools

Documentation systems

Job description

Company Description

Lafayette Power Sports is an established PowerSports and Marine dealership located at 612 Beau Pre Rd. in Lafayette, Louisiana. The organization serves customers throughout the region with a focus on quality vehicles, parts, and service. Team members work in a customer-facing environment that values reliability, professionalism, and strong community relationships. Applicants can expect a hands-on setting where service excellence and product knowledge are important. The company provides opportunities to learn about powersports and Marine products while contributing to a collaborative service department.

Role Description

The Service Writer is a full-time, on-site role based at Lafayette Power Sports in Lafayette, LA. This position is responsible for greeting customers, understanding their service needs, and documenting repair orders accurately and clearly. Day-to-day tasks include answering phone calls, scheduling service appointments, coordinating with technicians, and providing updates to customers on service status and timelines. The Service Writer will verify customer information, explain recommended services and costs, and ensure that all work orders and documentation are complete and compliant with company procedures. The role also involves handling customer concerns, promoting a positive service experience, and supporting the overall efficiency of the service department.

Qualifications

** Experience with the vehicles that we sell and service!

• Strong customer-facing skills, including Customer Service and a focus on Customer Satisfaction.
• Effective Communication abilities, both verbal and written, for working with customers and service staff.
• Professional Phone Etiquette and experience managing incoming calls and service inquiries.
• Basic Computer Literacy for using service management software, scheduling tools, and documentation systems.
• Attention to detail and accuracy in recording service requests, work orders, and customer information.
• Ability to work in a fast-paced, on-site service environment and collaborate with technicians and sales staff.
• Prior experience in automotive, powersports, or related service writing roles is beneficial.
• High school diploma or equivalent; additional technical or service-related training is a plus.