Service Advisor

Del Amo Motorsports Group; El Cajon (CA); On-site; USD 21,000 - 23,000; Full time

Job summary

Del Amo Motorsports Group in El Cajon, CA is seeking a Service Advisor with motorcycle industry experience. You will greet customers, document concerns, upsell, and follow RO processes to ensure high customer service and accuracy.

The role emphasizes teamwork, training, and maintaining a positive environment while meeting dealership goals. Base plus commission salary, strong communication skills, and ability to handle fast-paced workload are required.

Qualifications

• High School degree or equivalent.
• Experience in the motorcycle industry preferred.
• Strong customer service and communication skills.

Responsibilities

• Greet every customer that walks in immediately.
• Provide a high level of customer service in a courteous and professional manner.
• Write up customer concerns with details (including walk around and recalls).
• Perform open RO follow up and inform customer of progress.
• Close out ROs and perform QC checks on completed work.
• Follow up on recalls and previous days' RO with customers.
• Maintain a positive work environment and follow dealership policies.

Skills

Customer service

Upselling

Communication

Documentation

Cold calling

Education

High School diploma or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

Job Location: EPHD El Cajon - El Cajon, CA 92020
Salary Range: $19.00 - $21.00 Base+Commission/month

Leading power sports dealership in El Cajon, CA is looking for a Service Advisor with experience in the Motorcycle Industry. This dealership has a reputation built on quality work, and we are in search of hiring a like-minded individual. Candidates must be honest, self-driven, results-oriented, with a positive outlook, and a clear focus on the highest of customer service standards. This is your chance to join a team who is leading the industry with our fun, friendly work environment and offering fantastic income opportunities to the right candidate.

Essential Functions

• Greet every customer that walks in immediately.
• Provide a high level of customer service in a courteous and professional manner.
• Proper write up of customer concerns.
  • includes: walk around, vin check for recalls and warranty status, must have accurate information on R.O.., up sell
• Perform open R.O. follow up.
  • includes special order follow up, dispatch, calling closed out R.O.s, inform customer of progress.
• Close out all R.O.s as they are turned in.
• Perform QC check on all closed out R.O.s
  • including: vehicle is clean and work is performed properly
• Perform follow up calls on previous days R.O.s.
• Perform cold calls on open recall reports: all manufacturers.
• Continuous training with online training (or other sources) from manufacturers.
• Maintain a positive work environment with customers and employees.

Less-Essential Functions

• Communicate with the service manager or upper management any customer or employee related concerns.
• Dispatch R.O.s as needed.
• Clean counter and surrounding area.
• Review service schedule for next available schedule dates for walk in work.
• Set/estimate appointments for all call in customers wanting to bring unit in.
• Call customers who have appointments for the next day, and confirm if they are dropping unit off.
• Comeback logs needs to be updated as R.O is written and make an additional copy to be turned into Service Administrator.
• Text end of day numbers to owners and appropriate management: customer, internal and warranty, and total labor.
• Abide by all dealership policies pertaining to the department including general housekeeping.
• Follow company dress code and be well groomed at all times.
• Any other specific duties deemed necessary for the overall success of the department and the dealership as a whole.

Physical Demands

• Employee will predominantly be walking or standing.
• Required to be able to talk and hear, and use hands and fingers to handle or feel;
• Reach with hands and arms;
• Climb or balance; and stoop, kneel, crouch, or crawl.
• Frequently lift and or move up to 50 pounds and occasionally lift and or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.

Qualifications

• High School degree or equivalent.
• Strong background in the Motorsports industry.
• Prefer interest or experience in Motorsports industry.
• Creative problem solving skills with the ability to think strategically and act tactically.
• Highly organized with ability to multi-task across multiple projects; excellent project management skills and attention to detail.
• Requires excellent communication skills to deal with customers and employees.
• Ability to work well under pressure in fast-paced environment with multiple deadlines.
• Proficiency with Microsoft Office applications, including MSWord, Excel, and PowerPoint or the equivalent, is expected.