Service Writer

Air Comfort, Inc; Tulsa (OK); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

ESOP – employee ownership

Monday–Friday schedule

Excellent benefits

Grow opportunities

Job summary

Inland Truck Parts & Service is seeking a Service Writer / Back Parts Counter at our Tulsa, OK location. You will serve as the link between customers, technicians, and the parts department, coordinating repairs from intake to completion.

The role requires experience with heavy-duty truck parts or repair, strong customer service, and the ability to manage multiple priorities in a fast-paced shop.

Qualifications

• Experience with heavy-duty truck parts, service, or repair.
• Solid understanding of automotive or heavy-duty truck parts.
• Strong customer service and phone skills.

Responsibilities

• Communicate with customers regarding repair needs, estimates, status updates, and completed work.
• Coordinate and schedule work within the service department.
• Work closely with technicians to keep repair jobs moving efficiently.
• Prepare accurate repair estimates and final invoices.
• Identify, order, pull, and stage parts needed for service work.
• Help ensure technicians have the right parts when they need them.
• Maintain organized and accurate repair and parts information.
• Provide excellent customer service in person and over the phone.

Skills

Customer service

Communication

Organization

Multitasking

Phone skills

Driver's license

Job description

Service Writer / Back Parts Counter

Inland Truck Parts & Service – Tulsa, Oklahoma
$23.00+ per hour | Monday–Friday | 8:00 a.m.–5:00 p.m.

Put Your Truck Parts & Service Knowledge to Work

Inland Truck Parts & Service is looking for an experienced Service Writer / Back Parts Counter team member to join our Tulsa location.

If you know heavy-duty trucks, parts, or repair, enjoy working with customers and technicians, and like keeping a busy shop organized, this could be a great fit.

This position plays an important role in keeping our service department moving. You’ll be the connection between our customers, technicians, and parts department—helping coordinate repairs from the time a truck arrives until the job is complete.

What You’ll Do

• Communicate with customers regarding repair needs, estimates, status updates, and completed work

• Coordinate and schedule work within the service department

• Work closely with technicians to keep repair jobs moving efficiently

• Prepare accurate repair estimates and final invoices

• Identify, order, pull, and stage parts needed for service work

• Help ensure technicians have the right parts when they need them

• Maintain organized and accurate repair and parts information

• Provide excellent customer service in person and over the phone

What We’re Looking For

Our ideal candidate:

• Has experience with heavy-duty truck parts, service, or repair

• Has a solid understanding of automotive or heavy-duty truck parts

• Enjoys working in a busy, fast-paced environment

• Communicates well with both customers and technicians

• Is organized and able to manage multiple priorities

• Has strong customer service and phone skills

• Is dependable, team-oriented, and willing to learn

• Has a valid driver's license and good driving record

• CDL is a plus, but not required

Why Inland Truck Parts & Service?

Inland Truck Parts & Service has been serving the heavy-duty truck industry since 1944. We are a 100% employee-owned company, which means our employees have a direct stake in the success of the business.

We offer:

• Competitive pay, Minimum $23+ per hour, based on relevant heavy-duty truck experience. The more experience you bring, the higher the offer.

• Monday–Friday schedule, nonights or weekends

• Excellent benefits

• Employee ownership through our ESOP

• A stable company with a long history in the heavy-duty truck industry

• Opportunities to learn and grow

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.
Location:13502 E Admiral Pl, Tulsa, OK 74116
Store Manager: Bob Petry

Physical & Other Requirements

Must be able to lift up to 50 pounds and perform the physical activities necessary for the position, including bending, stooping, twisting, carrying, pushing, pulling, reaching overhead, and using steps.

Post-offer testing is required, including a drug test and physical/back exam.

Learn more about Inland Truck Parts & Service at www.inlandtruck.com.