Service Writer

Meineke Car Care Centers, Inc.; Town of Vestal, Northern (NY, KY); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

ASE reimbursement

Wellness resources

Employee discounts

Job summary

Meineke Car Care Centers, Inc. is seeking a Service Writer/Assistant Store Manager in Vestal, NY who puts customers first and delivers an outstanding experience from the first call to the final invoice.

You'll schedule appointments, build repair estimates, present recommendations, and guide customers toward approved services while partnering with the Store Manager to keep daily operations running smoothly and ensuring timely repairs.

Qualifications

• Experience in automotive service writing or sales
• Strong communication skills in person and on the phone
• Bilingual English/Spanish preferred

Responsibilities

• Answer calls, schedule appointments, and manage customer flow
• Present repair recommendations and inspections clearly
• Sell services and secure approvals
• Support Store Manager to keep operations running smoothly
• Ensure repairs are completed on time and customers are satisfied
• Maintain a clean, welcoming front-of-house

Skills

Customer communication

Automotive service writing

Sales experience

Bilingual English/Spanish

Leadership potential

Tools

ASE knowledge

Job description

Benefits:

• 401(k)


• 401(k) matching


• Competitive salary


• Dental insurance


• Employee discounts


• Health insurance


• Paid time off


• Vision insurance


• Wellness resources

Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.

What You’ll Do

• Answer calls, schedule appointments, and manage daily customer flow


• Build estimates and present repair recommendations and inspections clearly and confidently


• Sell recommended services — turning estimates into approvals is your primary goal


• Partner with the Store Manager to keep daily operations running smoothly


• Ensure repairs are completed on time and customers leave satisfied


• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned


• Step in to support store coverage during manager PTO/Off Days or as needed

What We’re Looking For

• Prior automotive service writing, service advising, or related sales experience preferred


• Strong communication skills. You’re comfortable on the phone, face-to-face, and under pressure


• Customer-first mindset with a proven ability to build trust and close


• Ability to multitask in a growing environment without dropping the ball


• Bilingual (English/Spanish) strongly preferred


• Basic knowledge of automotive repairs and maintenance is a plus


• Natural leaders take note — for the right candidate, this role is a path to Store Management

What We Offer

• Competitive base pay plus bonus (after 90 days)


• Health, dental, and vision benefits


• 401(k), ASE reimbursement, paid holidays and PTO


• A path to advancement for those who demonstrate leadership and initiative