Service Writer

DMT Trucking, LLC; Scottsboro (AL); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

DMT Trucking, LLC in Scottsboro, AL seeks a Service Writer to support drivers, mechanics and office teams in a busy repair shop. You will organize workflows, write work orders, oversee parts inventory and perform end of month inventory counts in a seasonal-paced environment.

Qualified applicants have a good grasp of diesel concepts, DOT regulations, and heavy-duty repair processes; strong communication skills and the ability to translate technical terms for customers are essential.

Qualifications

• Service Writer experience highly desired, but not required.
• Communicate repair needs to obtain proper approval, for repairs, when needed.
• High School Diploma (Required)

Responsibilities

• Capacity to juggle multiple trucks, driver complaints, and technician questions simultaneously in a fast-paced, loud shop environment.
• Communicate with the Drivers and Driver Managers through the repair process
• Advise customers of the required repair and cost estimates
• Communicate through email, work order, and verbal explanation
• Create, Detail, Close, and Review work orders
• Communicate repair needs to obtain proper approval, for repairs, when needed
• Manage inventory stock levels
• Core and part credit returns
• Work in unison with onsite repair providers to prioritize pressing repairs
• Prepare warranty part returns and submissions back to manufacturer’s
• Driver support functions
• EOM Inventory counts

Skills

Communication skills

Organizational skills

Customer service

Education

High School Diploma

Tools

MS Outlook

MS Excel

MS Word

MS Teams

McLeod

Job description

DMT Trucking is a specialized flatbed operation, and part of the PS Logistics family of companies.

DMT currently runs over 350 trucks and almost 500 trailers from our five terminals in Birmingham, AL, Scottsboro, AL, Camden, AL, Starke, FL and Broken Bow, OK.. DMT Trucking provides safe and reliable transportation to customers across the eastern half of the United States, and is unique to any other PS Logistics owned company in that its fleet of over the road trailers is comprised of all 53-foot trailers.

Our mission at DMT Trucking is to operate our fleet safely and to take care of our employees and our customers. We use the following daily goals to stay focused on and achieve our mission:

• We will operate our fleet safely and protect those who are sharing the roadways with us.
• We will treat our employees fairly and with respect and provide them with the resources needed to be successful.
• We will provide our customers with a level of service that is worthy of recommendation.

Job Description

A Service Writer must provide support to drivers, mechanics and office teams daily as outlined below. This position is in a repair shop environment. You will handle the organization of shop workflow, writing up Work Orders, Purchase orders, overseeing a parts inventory, and providing end of month inventory counts. This is a seasonal paced work environment.

Qualified individuals will have a deep understanding of diesel engines, truck parts, DOT regulations, and heavy-duty repair processes. In this role, the ideal individual must have the ability to translate complex technical jargon into clear, understandable terms for the customer.

Software Proficiency

Essential duties and responsibilities:

• Capacity to juggle multiple trucks, driver complaints, and technician questions simultaneously in a fast-paced, loud shop environment.
• Communicate with the Drivers and Driver Managers through the repair process
• Advise customers of the required repair and cost estimates
• Communicate through email, work order, and verbal explanation
• Create, Detail, Close, and Review work orders
• Communicate repair needs to obtain proper approval, for repairs, when needed
• Manage inventory stock levels
• Core and part credit returns
• Work in unison with onsite repair providers to prioritize pressing repairs
• Prepare warranty part returns and submissions back to manufacturer’s
• Driver support functions
• EOM Inventory counts

Qualifications

• Service Writer experience highly desired, but not required.
• Communicate repair needs to obtain proper approval, for repairs, when needed.
• High School Diploma (Required)

Software Proficiency:

• Applicants must be proficient with Microsoft Office Suite including (MS Outlook, MS Excel, MS Word, MS Teams).
• Experience using computerized fleet maintenance, invoicing, and scheduling systems.
• A high aptitude in learning new software applications specific to our organization such as McLeod, etc.

Must have good oral and written communication skills in order to effectively interact with customers, drivers and other team members in person, telephone and email. They must be customer service-oriented as well as team-oriented and must have good organizational skills. A successful Service Writer must be able to effectively manage multiple tasks simultaneously. Finally, they must be able to work a flexible schedule when needed to including weekends, evenings, and holidays.

Additional information

This job is an hourly position with no guarantees for career progression. This does not mean that you will not be considered for other positions or opportunities.

PS Logistics complies with all applicable equal employment laws, including the Americans with Disabilities Act. Qualified individuals with a disability may request reasonable accommodation from the company.