Service Writer

Priority Dispatch Corp.; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Service Writer in Raleigh, focusing on customer service and management of service jobs. The role involves a variety of responsibilities, such as providing cost estimates, supervising technicians, and ensuring customer satisfaction. You'll receive competitive benefits packages and opportunities for professional development from day one.

Benefits

Extended health, dental, and vision insurance

Health savings account options

Flexible spending account options

Disability and life insurance

401k with employer match

Paid time off and paid holidays

Employee recognition rewards program

Opportunities for leadership and professional growth

Qualifications

• 1-3 years of experience as a service writer or service advisor preferred.
• Knowledge of Service Department Operations and heavy equipment technology preferred.

Responsibilities

• Complete customer service authorizations.
• Provide cost estimates or quotations.
• Supervise technicians and manage service jobs.

Skills

Customer Service

Interpersonal Skills

Technical Background

Communication Skills

Multi-tasking

Education

High School diploma or equivalent experience

Job description

Job Details

Level: Experienced

Job Location: Raleigh - Garner, NC

Position Type: Full Time

Education Level: High School

Salary Range: Undisclosed

Travel Percentage: None

Job Shift: Day

Job Category: Customer Service

Career Opportunity with James River Equipment

Join the team at James River Equipment in Raleigh

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our nearly 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

This position is day shift, Monday-Friday.

As a Service Writer, your more typical responsibilities will include:

• Complete customer service authorizations.
• Provide cost estimates or quotations as required.
• Ensure the customer has sufficient credit for the work authorized – make payment arrangements as required.
• Identify all repair needs.
• Communicate estimated job start time and completion date – update completion date as necessary.
• Solicit additional service work identified by technician’s inspection and found during repair of the equipment.
• Assign SPG’s or estimated repair times to work order segments.
• Supervise technicians and manage service jobs.
• Approve technician’s service report and perform final inspection of the machine.
• Review invoice with customer prior to closing work order.
• Invoice customer, internal, and warranty work.

Requirements include:

• High School diploma or equivalent experience. 1-3 or more years of experience as a service writer or service advisor in a related industry strongly preferred.

• Outstanding interpersonal and customer service skills. Ability to handle customer volume.

• Strong technical background.
• Strong communication skills.
• Ability to multi-task and follow up with customers.
• Knowledge on Service Department Operations and heavy equipment technology is strongly preferred

Physical Demands

• Physical Effort: Service Writers frequently do inspections on the machines which does require some physical demands on a daily basis. They must be able to move on/under machines to perform inspections. They often have to lift objects weighing up to 50 pounds unassisted. There will be occasions where service writers must visit agriculture/construction sites where there is irregular terrain and loose-footing areas.
• Working Conditions: As a Service Writer, you must frequently visit the service and repair shop to perform many of your tasks and duties. Within the shop, there are hazardous working conditions. There is risk of exposure to dirt, grease, fumes, cuts, bruises, strains, loud noises, etc. To combat these potential dangers and risk hazards, Service Writers must follow strict safety procedures, proper equipment safety, and PPE while in hazardous areas.
• Travel: Little to none.

Above all, we are seeking a friendly team player who has an outstanding work ethic, a willingness to continue learning and growing personally and professionally, and enjoys contributing to a positive work environment!

Life at James River Equipment

About the Benefits

Joining the team at James River Equipment means you’ll enjoy a wide range of benefits, many of which start on day one of your employment with us. In addition to acompetitive hourly rate of pay (negotiable based on experience), the successful candidate will receive:

• Extended health, dental, and vision insurance(day one of employment)
• Health savings account options
• Flexible spending account options
• Disability and life insurance
• 401k with employer match and profit share (after 90 days of employment)
• Annual toolsand PPE allowance
• Paid time off and paid holidays
• Employee recognition rewards program
• Opportunities to attend a yearly cruise for top performers
• Opportunities for leadership and professional growth
• Quarterly group outings, company events, and employee recognition programs

Upon joining the James River Equipment family, you will be welcomed into a supportive, collaborative, anddiverse team that takes pride in a job well done and is appreciated for the work they do!

For more information about what it’s like to work at James River Equipment, please visit our website atwww.jamesriverequipment.com