Service Writer

Depot Connect International; New Salem (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

401k with generous employer match

Paid time off

10 Paid holidays

Flexible spending account

Health savings account

Life insurance

Employee assistance program

Parental leave

Referral program

Tuition reimbursement

Job summary

Depot Connect International DCI is seeking a Service Writer to deliver quality customer service in person, by phone, or via email. The role involves quoting service work, selling additional services, updating customers on quotes and completed work with final pricing.

The position requires strong organization, time management, and communication skills, plus a background of delivering accurate documentation and efficient shop support in a fast-paced environment.

Qualifications

• High School Diploma required; Associates or Bachelors degree a plus.
• Prefer at least 5 years experience in a similar role.
• Self starter with excellent customer service skills.
• Strong organizational and time management skills.
• Detail oriented.
• Strong written and verbal communication skills.

Responsibilities

• Maintain complete job files including correspondence relative to approvals and payments.
• Timekeeping and payroll submission for technicians.
• Create and review repair orders with customer concerns and unit info.
• Prepare and finalize shop invoices, mailing and filing.
• Maintain job files with all pertinent correspondence.
• Daily yard checks and logs; update customers accordingly.
• Update KPIs in electronic and print formats for shop visibility.
• Interact with service management and technicians.
• Ensure fabrication materials are available in stock.
• Allocate and pull parts for repair orders and order parts as needed.

Skills

Customer service

Time management

Organization

Attention to detail

Written and verbal communication

Education

High School Diploma

Associate degree

Bachelor's degree

Job description

Discover a career at Depot Connect International DCI a global leader in the TankISO Tank Container Services and Tank Trailer Parts industry Were more than just a service provider; were a unified team combining the expertise of industry leaders Quala Boasso Global and PSC Headquartered in Tampa Florida with over 160 locations worldwide our team of over 3500 employees excels in offering a multitude of mission critical services The Service Writer ensures quality customer service and support in person via phone or e mail This often includes quoting service work selling additional services updating the customer in a timely manner contacting the customer when quotes andor work is completed with final pricing

ESSENTIAL JOB FUNCTIONS

• Support the service team by maintaining complete job files including correspondence relative to approvals etc which tie back to more prompt payments
• Technician time keeping and review on a daily basis; submittal to payroll bi weekly
• Creation of repair orders to include customer concerns contact info unit info etc
• Prepare repair orders review for service manager; finalize shop invoicing; mailing and filing of same
• Maintain job files with all pertinent correspondence to each job
• Daily yard checks and logs and update the customer accordingly
• Update daily key performance indicators electronic and printed to be posted in the shop
• Interact with service management team and technicians
• Ensure fabrication materials are readily available in stock
• Allocate and pull parts for repairs orders
• Research and order parts to job spec
• Pickup parts as needed

QUALIFICATIONS

• High School Diploma required; Associates or Bachelors degree a plus
• Prefer at least 5 years experience in a similar role
• Self starter with excellent customer service skills
• Strong organizational and time management skills
• Detail oriented
• Strong written and verbal communication skills

DCI BENEFITS

• Medical Dental and Vision Insurance
• 401k with generous employer match
• Paid time off
• 10 Paid holidays
• Flexible spending account
• Optional Health savings account
• Life insurance
• Employee assistance program
• Parental leave
• Referral program
• Tuition reimbursement