Service Writer

Mt. Washington Pediatric Hospital; Perkins (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) retirement plan

Job summary

Ag-Pro Companies in Florida is seeking a service department administrator to assist the service manager in maintaining accurate reports and on-time records for the department’s operation. The role focuses on accurate data entry and timely processing of service orders.

You will field customer inquiries, open and track work orders, maintain the service library, update customer profiles, and prepare replacement orders in a fast-paced dealership environment.

Qualifications

• Basic knowledge of accounting practices.
• Proficiency with Microsoft Office and internet functions.
• Familiarity with general office procedures.
• Understanding of mechanical/technical terms preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• And other duties as assigned.

Skills

Basic accounting knowledge

Microsoft Office

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

• Job Category Service - Management/Admin
• Employee Type Non-Exempt FT

Contact information

• Phone [phone]

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.