Service Writer

Mt. Washington Pediatric Hospital; Gibsonburg (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K retirement plan

Job summary

Ag-Pro Companies located in Gibsonburg, OH is seeking a detail-oriented Service Admin to support the Service Department. You will open work orders, maintain records, update customer profiles, and help manage the service library under the Service Manager's supervision.

The ideal candidate will have a high school diploma, basic accounting knowledge, and proficiency with Microsoft Office. This full-time, on-site role offers benefits and requires pre-employment screening.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Skills

Basic accounting knowledge

Office procedures

Mechanical terms understanding

Customer inquiries handling

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

• Location 4558 County Road 137,Gibsonburg, OH, 43431,United States
• Job Category Service - Management/Admin
• Employee Type Non-Exempt FT

Contact information

Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

• Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.