Service Writer

Ag-Pro Companies; Kinsman Township (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision benefits

401(k) retirement plan

Job summary

Ag-Pro Companies is seeking an administrative support person for the Service Department to help maintain accurate reports and records and assist the service manager with day-to-day operations.

The role includes handling customer inquiries, opening work orders, maintaining manuals and filing, updating customer profiles, and processing warranty/claims where needed. A high school diploma and basic accounting knowledge are required.

Qualifications

• Basic accounting knowledge implied by duties.
• Ability to perform data entry and manage records.
• Familiarity with office procedures and standard software.

Responsibilities

• Answer internal and external inquiries to the Service Department.
• Open and track work orders until closure and invoicing.
• Maintain service library and filing/records; update customer profiles.
• Prepare replacement parts orders and manage supplies as needed.
• Assist with service technician efficiency reports and warranty/claims.

Skills

Customer service

Data entry

Microsoft Office

Record keeping

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department's operation within the dealership.

Job Duties

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.