Service Writer

Ag-Pro Companies; North Canton (OH); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Job summary

Ag-Pro Companies is seeking a detail-oriented administrative professional to support the Service Department at our North Canton dealership. You will assist the service manager by maintaining accurate and on-time reports and records related to service operations, and you will help manage inquiries, work orders, and customer profiles.

The role requires basic accounting knowledge, proficiency with Microsoft Office, and a good understanding of office procedures.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use standard desktop applications such as Microsoft Office and internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.

Responsibilities

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Skills

Basic accounting knowledge

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent experience

Tools

Microsoft Office

Job description

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Brief Description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May prepare Service Technician efficiency reports
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.