Service Manager

Ag-Pro Companies; Dacula (GA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Job summary

Ag-Pro Companies is seeking a Service Operations Manager to optimize dealership service processes and grow profitable service labor sales while controlling expenses. You will lead scheduling, staffing, and process improvements to ensure outstanding customer satisfaction and strong department performance.

The role requires 3+ years in service department operations, familiarity with John Deere products, and a solid grasp of financial principles related to service operations.

Qualifications

• 3+ years experience in Service Department operations.
• Proficient with MS Office and internet functions.
• Effective written and verbal communication skills.
• Familiar with John Deere products.
• Solid understanding of financial principles in service ops.
• Ability to analyze internal reports and work long hours/weekends.
• Excellent customer service skills.
• High School Diploma or equivalent.

Responsibilities

• Develops and enforces Service Department processes to ensure customer satisfaction.
• Creates annual Service Department goals and budget aligned with company objectives.
• Develops and executes service marketing plans and tracks monthly progress.
• Coordinates customer clinics, field days, and related events.
• Submits warranty and Product Improvement Program claims promptly.
• Schedules and assigns work to staff based on skills.
• Reviews work orders for accuracy prior to billing.
• Ensures tools, equipment, and vehicles are in good working order.
• Manages recruiting, staffing and development for service staff.
• Other duties as assigned.

Job description

Brief Description

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

• Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
• Creates annual Service Department goals and budget, in alignment with the organization's financial and operational objectives
• Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
• Coordinates customer clinics, field days, and related promotional events
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Ensures all departmental tools, equipment, and vehicles are in good working order
• Manages recruiting, staffing and employee development activities for employees reporting to this position
• And other duties as assigned

Job Requirements

• 3+ years experience in Service Department operations
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Ability to write and speak effectively to individuals and groups
• Familiar with John Deere and competitive products
• Basic understanding of financial principles relative to Service Department operations
• Ability to analyze and interpret internal reportsAbility to work extended hours and weekends
• Excellent customer service skills
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.