Service Writer

Mieneke Car Care Centers 173; Ocala (FL); On-site; USD 51,577,000 - 60,174,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Wellness resources

ASE reimbursement

Paid holidays and PTO

Path to advancement

Job summary

Meineke Car Care Centers in Ocala, FL is seeking a Service Writer/Assistant Store Manager who thrives on building trust with customers and closing sales from the first call to the final invoice. You’ll guide daily operations with the Store Manager, keep repairs on time, and ensure customers leave satisfied in a welcoming front‑of‑house environment.

A competitive base pay with bonus after 90 days, plus health, dental, and vision benefits, 401(k) with matching, and PTO are offered.

Qualifications

• Prior automotive service writing, service advising, or related sales experience.
• Strong communication skills on the phone, face-to-face, and under pressure.
• Customer-first mindset with a proven ability to build trust and close.
• Ability to multitask in a growing environment without dropping the ball.
• Bilingual English/Spanish strongly preferred.
• Basic knowledge of automotive repairs and maintenance a plus.
• Natural leaders; path to Store Management for the right candidate.

Responsibilities

• Answer calls, schedule appointments, and manage daily customer flow.
• Build estimates and present repair recommendations and inspections clearly and confidently.
• Sell recommended services - turning estimates into approvals is your primary goal.
• Partner with the Store Manager to keep daily operations running smoothly.
• Ensure repairs are completed on time and customers leave satisfied.
• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned.
• Step in to support store coverage during manager PTO/Off Days or as needed.

Job description

Are you a people-first automotive professional who knows how to build trust with customers and close the sale? We're looking for a Service Writer/Assistant Store Manager who thrives in a growing shop environment and takes pride in delivering an outstanding customer experience from the first phone call to the final invoice.

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

What You’ll Do

• Answer calls, schedule appointments, and manage daily customer flow
• Build estimates and present repair recommendations and inspections clearly and confidently
• Sell recommended services - turning estimates into approvals is your primary goal
• Partner with the Store Manager to keep daily operations running smoothly
• Ensure repairs are completed on time and customers leave satisfied
• Maintain a clean, professional, and welcoming front-of-house environment; other duties as assigned
• Step in to support store coverage during manager PTO/Off Days or as needed

What We’re Looking For

• Prior automotive service writing, service advising, or related sales experience preferred
• Strong communication skills. You're comfortable on the phone, face-to-face, and under pressure
• Customer-first mindset with a proven ability to build trust and close
• Ability to multitask in a growing environment without dropping the ball
• Bilingual (English/Spanish) strongly preferred
• Basic knowledge of automotive repairs and maintenance is a plus
• Natural leaders take note - for the right candidate, this role is a path to Store Management

What We Offer

• Competitive base pay plus bonus (after 90 days)
• Health, dental, and vision benefits
• 401(k), ASE reimbursement, paid holidays and PTO
• A path to advancement for those who demonstrate leadership and initiative

Compensation: $18.00 - $21.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

As a leader in the automotive aftermarket, Meineke is constantly looking for driven and talented individuals to join our team. In over 700 shops spanning coast-to-coast, we look for those who share our passion for high quality repair work to help get our customers back on the road.

A career with Meineke means putting your knowledge and hard-earned skills to work in a locally-owned shop. Whether you’re looking for a position as a Shop Manager, Technician, or Service Advisor, Meineke provides opportunities for real-world experience in your local area.