Service Writer

Milwaukee Powersports; Oak Creek (WI); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the powersports industry is seeking a Customer Service Representative to enhance the customer experience. Responsibilities include maintaining customer relationships, performing motorcycle inspections, and communicating effectively about service needs. The role requires strong interpersonal skills and a friendly demeanor, preferably with experience in customer service or auto repair facilities. Join a team committed to excellent customer support with competitive pay and benefits.

Benefits

Competitive Pay

Medical, Dental Insurance

401K

Employee Discount

Internal Training

Qualifications

• 3+ years in customer service preferred.
• Must possess a valid driver’s license.
• Familiar with basic computer functions.

Responsibilities

• Maintain a friendly and professional relationship with customers.
• Perform walk-around inspections of customer motorcycles.
• Manage customer complaints and concerns effectively.

Skills

Customer Service Skills

Organizational Skills

Interpersonal Skills

Communication Skills

Job description

Milwaukee Powersports believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

• Competitive Pay
• Medical, Dental Insurance
• 401K
• Employee Discount
• Internal Training
• Full-Time Hourly + Commission
  
  
  

Responsibilities

• Maintaining a friendly and professional relationship with customers as the first point of contact for Service.
• Perform and document walk-around inspections of customer motorcycles during service intake.
• Effectively communicate with customers about inspection results and recommending corrective procedures.
• Managing customer complaints and concerns to find a resolution quickly and effectively.
• Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer.
  
  
  

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• Customer Service Skills.
• 3+ years preferred in customer service.
• Must be at least 18 years of age.
• Possess a valid driver’s license.
• Have good organization skills.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Be familiar with basic computer functions.
• Possess strong interpersonal and communication skills.
• Have a positive, friendly and outgoing personality.
• Desire to work with the customers.
• Must be dependable, honest, courteous and self-motivated.
• Prior experience in an auto service repair facility is preferred; however, training will be provided.
  
  
  

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.