Service Writer

Milwaukeeps; Oak Creek (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in powersports is seeking a Customer Service Representative to ensure customer satisfaction and provide exceptional service. The ideal candidate will have strong interpersonal skills and at least 3 years in customer service. Responsibilities include maintaining a positive relationship with customers, conducting inspections, and resolving complaints efficiently. Join a dynamic team where your passion for service and customer relations makes a difference.

Benefits

Competitive Pay

Medical, Dental Insurance

401K

Employee Discount

Internal Training

Full-Time Hourly+Commission

Qualifications

• Customer service skills and 3+ years preferred.
• Must be 18 years of age with a valid driver's license.
• Strong interpersonal and communication skills.

Responsibilities

• Maintain friendly relations with customers as the first point of contact.
• Document inspections of customer motorcycles during service intake.
• Effectively communicate inspection results and recommendations.

Skills

Customer Service Skills

Interpersonal Skills

Communication Skills

Organization Skills

Dependability

Positive Attitude

Education

3+ years customer service experience

Valid driver's license

Job description

Milwaukee Powersports believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

• Competitive Pay
• Medical, Dental Insurance
• 401K
• Employee Discount
• Internal Training
• Full-Time Hourly+Commission

Responsibilities

• Maintaining a friendly andprofessional relationship with customers as the first point of contact forService.
• Perform and document walk-around inspections of customer motorcycles during service intake.
• Effectively communicate with customers about inspection results and recommending correctiveprocedures.
• Managing customer complaints andconcerns to find a resolution quickly andeffectively.
• Working closely with the Service team as well as Parts andAccessories team to provide the bestservice to the customer.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• Customer Service Skills.
• 3+ years preferred in customer service.
• Must be at least 18 years of age.
• Possess a valid driver’s license.
• Have good organization skills.
• Ability to add, subtract, multiply, and divide in all units of measure.
• Be familiar with basic computer functions.
• Possess strong interpersonal and communication skills.
• Have a positive, friendly and outgoing personality.
• Desire to work with the customers.
• Must be dependable, honest, courteous and self-motivated.
• Prior experience in an auto service repair facility is preferred; however, training will be provided.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.