Service Writer

Classic Kia; Waukegan (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading automotive dealership in Waukegan, IL, is looking for a motivated Automotive Service Advisor to provide excellent customer service and promote service sales for Kia vehicles. The ideal candidate will possess strong automotive knowledge, communication skills, and organizational abilities, ensuring customer concerns are addressed efficiently. Join our family-owned business and be a vital part of our mission to deliver top-quality service since 1989.

Benefits

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Qualifications

• Prior experience in automotive customer service or sales preferred.
• Must be able to work flexible hours, including evenings and weekends.
• Valid driver's license and clean driving record.

Responsibilities

• Greet and communicate with customers in a friendly, professional manner.
• Educate customers on necessary maintenance and repairs.
• Follow up with customers after service to ensure satisfaction.

Skills

Communication

Customer Service

Automotive Knowledge

Organizational Skills

Problem Solving

Education

High school diploma or equivalent

Tools

DealerTrack

X Time

Job description

Automotive Service Advisor

Waukegan, IL

Job Summary of a Service Advisor:

We are seeking a highly motivated and customer-oriented Automotive Service Advisor to join our team at Classic Kia. As a Full Time Automotive Service Advisor, you will be responsible for providing excellent customer service and promoting the sale of services for our Kia vehicles. The ideal candidate will have a strong understanding of automotive technology and possess exceptional communication and organizational skills. They are the front-line representatives of a company and are expected to be knowledgeable about the products and services the company offers. The primary responsibility of a Service Advisor is to answer customer inquiries and resolve customer issues in an efficient and timely manner.

Compensation & Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Responsibilities of a Service Advisor:

- Greet and communicate with customers in a friendly, professional, and timely manner
- Listen to customer needs and recommend appropriate services for their Kia vehicle
- Accurately document customer concerns and vehicle issues
- Generate repair orders and provide quotes for services
- Educate customers on necessary maintenance and repairs for their vehicle, including warranties and special offers
- Monitor repair progress and keep customers updated throughout the process
- Maintain a clean and organized work environment
- Communicate with technicians and parts department to ensure timely completion of repairs
- Follow up with customers after service to ensure satisfaction and address any additional concerns
- Maintain strong knowledge of Kia products and services
- Meet and exceed sales goals set by management

Requirements of a Service Advisor:

-DealerTrack and X Time experience a plus
- High school diploma or equivalent
- Prior experience in automotive customer service or sales preferred
- Strong understanding of automotive technology and repairs
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Proficient computer skills and ability to learn new software systems
- Must be able to work flexible hours, including evenings and weekends
- Valid driver's license and clean driving record

Classic Toyota and Classic Kia are new and used car dealerships located in Waukegan IL. Classic has been family owned and operated since 1989. We are dedicated to top quality customer service. Your satisfaction is our number one priority.

EEOC Statement:
Classic Dealer Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace and welcome all qualified individuals to apply.