Service Writer

Alta Equipment Group; Hillman (MI); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Training

Tuition assistance

Employee stock purchase plan

Benefits package

401(k) with match

Competitive wages

Paid time off

10 paid holidays

Day shift

Job summary

Alta Equipment Group is seeking a full-time Service Writer at the Hillman, MI branch. The role focuses on managing the service team, facilitating repairs, and ensuring work is completed promptly and correctly for customers.

Responsibilities include dispatching technicians, prioritizing service calls, invoicing, and maintaining accurate work orders. Strong computer skills and prior service experience are preferred; ERP experience is a plus. Join a team committed to excellence and growth.

Qualifications

• Previous service experience is highly preferred.
• A strong technical knowledge base is desired to answer technician questions.
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills.
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers.

Responsibilities

• Dispatch Technicians to handle service requests and preventive maintenance (PM).
• Take, record and prioritize customer calls for service requests.
• Compile and complete customer summary invoicing.
• Maintain Technician time log.
• Answering internal and customer service calls.
• Opening and closing work orders, including accurately recording story lines into each order.
• Invoicing & accounts receivables assistance.
• Assist Technicians with finding technical data.
• Looking up parts/backing up the parts counter.
• Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Skills

Service experience

Technical knowledge

MS Office

ERP experience

Verbal communication

Written communication

Time management

Customer service

Math skills

Reasoning skills

Job description

Come work for the largest equipment dealer in North America! Are you a hardworking individual that thrives in a fast-paced environment and looking to take your career to the next level? If so, then come join our award-winning team!

We provide our employees with the following tools and resources to be successful:

• Training
• Tuition assistance
• Employee stock purchase plan
• Outstanding benefits package (Medical, Dental and Vision, plus much more!)
• 401(k) with match
• Competitive wages
• Paid time off
• 10 paid holidays
• Work schedule: M-Sat, day shift

Ginop Sales and Alta Equipment Group are currently looking for a full-time Service Writer for our Hillman branch. The Service Writer is directly responsible for the management of the Service Team and the facilitation of repairs and maintenance of customer equipment and for ensuring that the work is done expeditiously and correctly.

Responsibilities Include

• Dispatch Technicians to handle service requests and preventive maintenance (PM)
• Take, record and prioritize customer calls for service requests
• Compile and complete customer summary invoicing
• Maintain Technician time log
• Answering internal and customer service calls
• Opening and closing work orders, including accurately recording story lines into each order
• Invoicing & accounts receivables assistance
• Assist Technicians with finding technical data
• Looking up parts/backing up the parts counter
• Incorporate Alta’s Guiding Principles into daily activities and perform other duties as assigned.
• Maintain consistent, regular, and reliable attendance, including being ready for work at the designated start time.

Qualifications

• Previous service experience is highly preferred
• A strong technical knowledge base is desired to answer technician questions
• Must have strong computer skills and working knowledge of Microsoft Word, Excel and Outlook. Previous ERP experience is a plus.
• Possess excellent verbal and written communication skills
• Excellent time management skills and the ability to communicate with all levels of coworkers, as well as customers
• Language Skills - Intermediate: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
• Mathematical Skills - Basic: Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
• Reasoning Ability - Basic: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Physical Demands/Work Environment

• Physical/Sensory Functions: Regularly will use sit, use hands, talk/hear; Frequently will reach with hands; Occasions will stand, walk, climb or balance, stoop, kneel, crouch or crawl, taste/smell.
• Vision: No special vision requirements.
• Lift and/or Move Functions: Regularly will lift up to 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds
• Work Environment: Regularly will work near moving mechanical parts, exposed to fumes or airborne particles

About Alta

Culture is Job #1. Alta Equipment Group prides itself in living by our Guiding Principles: Invest in the Best, Passion for Excellence, Customers for Life, Mutual Respect and One Team. More than an equipment company, Alta is an innovator of solutions, delivering diverse products and unrivaled support centered on building lasting customer relationships.

If you have a passion for excellence and are ready to make a difference within our organization, we’re ready for you. Whether it’s selling the world’s-best big iron, rolling up your sleeves and servicing our industry-leading construction and material handling product brands or being a difference maker behind the scenes, we can use your skillset.

At Alta Equipment Group, we believe in mutual respect and are committed to diversity while inspiring my employees to reach their maximum potential. Voted a “Top Work Place USA”, our employees across North America are committed to excellence. It’s the Alta way.

What We Look For

At Alta Equipment Group, we are looking for candidates who are a cultural fit with our organization and understand that every task and job goes toward fostering customers for life. Along with that, a great attitude that embraces mutual respect and delivering a consistent high energy level that exudes a passion for excellence. Also, we are searching for a skill set that has a high aptitude for the position with a continual focus on investing in one’s profession through additional training and learning.

Alta Equipment Group is an equal opportunity employer. This means we do not discriminate on account of age, race, religion, color, sex, national origin, ancestry, citizenship, height, weight, marital status, familial status, disability, genetic information, military status, veteran status, misdemeanor arrest record, or membership in any other classification protected under applicable law. If you believe the Company has violated its equal employment opportunity policy in any way, please contact [e-mail]!