Service Writer

G P Z; North Carolina; On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated service department assistant to support the service manager in maintaining accurate reports and records. This role involves managing customer inquiries, opening work orders, and maintaining the service library. The ideal candidate will possess a high school diploma and basic accounting knowledge, along with proficiency in Microsoft Office. Join a team that values accuracy and efficiency in a dynamic environment where your contributions will help ensure smooth operations within the dealership. Embrace this opportunity to grow your skills in a supportive workplace with comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401-K retirement plan

Optional benefits

Qualifications

• High School Diploma or equivalent experience required.
• Basic knowledge of accounting and proficiency in Microsoft Office needed.

Responsibilities

• Assist the service manager with reports and records for the service department.
• Open and maintain control of work orders until completion and invoicing.

Skills

Basic knowledge of accounting practices

Microsoft Office

Office procedures

Mechanical/technical terms

Education

High School Diploma or equivalent experience

Tools

Standard desktop applications

Job description

Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Job Duties:

• Fields internal and external customer inquiries to the Service Department
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Maintains Service Department filing and records
• Updates customer profiles using equipment, hours, or other information from the customer work orders
• Maintains accessories and supplies and prepares replacement orders
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
• And other duties as assigned

Job Requirements:

• Basic knowledge of accounting practices
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• Knowledge of office procedures
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.

Learn more about the following employment programs:

A careerwithAg-Pro provides growthopportunities and job openings in multiple states, as well as competitive wages & benefits, including:

• Healthcare | Medical (HSA - with $1040 company contribution) or Copay plan, Dental, Vision and other options
• Free Basic Life Insurance Policy
• 401k Retirement Plan with Company Match
• Week paid time off at Christmas (along with other holidays and additional days and a quick tenure to our max PTO - paid time off)

Join a team of hardworking individuals, who together are helping grow a company that's strong on service and a leader in the ag industry. We have 83 locations in the 7 states of FL, GA, NC, SC, TN, OH and KY. See and apply to our open jobs at AgProCo.com/Careers