Service Writer

Yellowhouse Machinery; Midland (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

Paid time off (PTO)

Job summary

Yellowhouse Machinery in Midland, TX is seeking a Service Manager to oversee the service department operations and ensure accurate billing, reporting, and records management.

The role emphasizes warranty administration, customer communications, and collaboration with the shop team. Ideal candidates have hands-on service operations experience, warranty process knowledge, and proficiency with standard office software.

Qualifications

• 2+ years of experience in Service Department operations (preferred).
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Understands the service software in the dealer business system and Deere Warranty system.
• Ability to use Microsoft Office and internet functions.
• General understanding of mechanical/technical terms is preferred.
• High School Diploma or equivalent experience.
• Pass a background check, drug test and physical.

Responsibilities

• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Promotes and adheres to company policy at all times with emphasis on a team mentality.
• Administers the warranty claim process to maximize the efficiency and return on warranty claims.
• Understands warranty regulations and provides consultation to Service Managers, Techs, and Parts Department Personnel on the proper procedures.
• Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• Communicates to departmental management about warranty status on a regular basis.
• Fields internal and external customer inquiries to the Service Department.
• Promotes customer service at all times throughout the organization.
• Executes other duties as assigned by management.

Skills

Service department operations

Accounting basics

Office procedures

Education

High School Diploma or equivalent

Tools

Deere Warranty system

Dealer business system

Microsoft Office

Job description

Yellowhouse Machinery is currently accepting applications for Service Manager at our Midland, TX location. Our applicants must exhibit strong work ethic and be able to provide supporting references. Must be able to assist the Service Manager in maintaining accurate and on-time billing, reports and records relative to the service department’s operation within the dealership.

Reports To: Service Manager

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

Promotes and adheres to company policy at all times with emphasis on a team mentality.

Administers the warranty claim process to maximize the efficiency and return on warranty claims.

Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.

Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Communicates to departmental management about warranty status on a regular basis.

Fields internal and external customer inquiries to the Service Department.

Promotes customer service at all times throughout the organization.

Executes other duties as assigned by management

• Employer Paid health, dental, vision, and life insurance, 401K, and PTO

Requirements

• 2+ years experience in Service Department operations is preferred
• Basic knowledge of accounting practices
• Knowledge of office procedures
• Understands the service software in the dealer business system and Deere Warranty system
• Ability to use standard desktop load applications such as Microsoft Office and internet functions
• General understanding of mechanical/technical terms is preferred
• High School Diploma or equivalent experience
• Pass a background check, drug test and physical