Service Writer

Yellowhouse Machinery; Lubbock (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K

PTO

Job summary

Yellowhouse Machinery in Lubbock, TX is seeking a Service Writer to support the Service Department by opening work orders, assisting with billing, and managing warranty processes.

The role requires familiarity with service software, good communication with managers and technicians, and the ability to handle customer inquiries while promoting excellent service standards.

Qualifications

• 2+ years experience in Service Department operations preferred.
• Basic knowledge of accounting practices.
• Knowledge of office procedures.
• Familiar with Deere Warranty system and service software.
• Proficient with Microsoft Office and internet functions.
• General understanding of mechanical terms preferred.
• High school diploma or equivalent; background check, drug test and physical required.

Responsibilities

• Open work orders and maintain control until closed and invoiced.
• Assist Service Manager in billing, reports and records for service dept.
• Administer warranty claim process to maximize efficiency.
• Provide consultation on warranty regulations to managers, techs, and parts staff.
• Process customer pay invoices and warranty/product improvement claims.
• Communicate warranty status to departmental management.
• Field inquiries to the Service Department from customers and colleagues.
• Promote customer service across the organization.
• Perform other duties as assigned by management.

Skills

Service department operations

Accounting basics

Office procedures

Deere Warranty system

Dealer service software

Microsoft Office

Mechanical terminology

Education

High School Diploma or equivalent

Tools

Deere Warranty system

Dealer service software

Microsoft Office

Job description

Yellowhouse Machinery is currently accepting applications for Service Writer at our Lubbock, TX location. Our applicants must exhibit strong work ethic and be able to provide supporting references. Must be able to assist the Service Manager in maintaining accurate and on-time billing, reports and records relative to the service department’s operation within the dealership.

Reports To: Service Operations Manager

Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.

Promotes and adheres to company policy at all times with emphasis on a team mentality.

Administers the warranty claim process to maximize the efficiency and return on warranty claims.

Understands warranty regulations and is able to provide consultation to Service Managers, Techs, and Parts Department Personnel on the proper way to proceed with a warranty situation.

Processes customer pay invoices, warranty and/or product improvement claims including the computation of charges, submission and follow-up.

Communicates to departmental management about warranty status on a regular basis.

Fields internal and external customer inquiries to the Service Department.

Promotes customer service at all times throughout the organization.

Executes other duties as assigned by management

Employer Paid health, dental, vision, and life insurance, 401K, and PTO

Requirements

2+ years experience in Service Department operations is preferred

Basic knowledge of accounting practices

Knowledge of office procedures

Understands the service software in the dealer business system and Deere Warranty system

Ability to use standard desktop load applications such as Microsoft Office and internet functions

General understanding of mechanical/technical terms is preferred

High School Diploma or equivalent experience

Pass a background check, drug test and physical