On-Site Powersports Service Advisor

Lafayette Power Sports; Lafayette (LA); On-site; USD 36,000 - 48,000; Full time

Job summary

Lafayette Power Sports, a PowerSports and Marine dealership in Lafayette, LA, is seeking a Service Writer to greet customers, capture service needs, and document repair orders accurately. The role involves coordinating with technicians, answering calls, and scheduling appointments on site.

You will verify customer information, explain services and costs, and ensure all paperwork is complete and compliant with procedures. A fast-paced on-site environment and strong communication are essential.

Qualifications

• Experience with the vehicles we sell and service.
• Strong customer-facing skills and focus on customer satisfaction.
• Effective verbal and written communication.
• Professional phone etiquette and handling service inquiries.
• Basic computer literacy for service management software and scheduling tools.
• Attention to detail and accuracy in recording service requests and work orders.
• Ability to work in a fast-paced, on-site service environment and collaborate with technicians and sales staff.
• Prior experience in automotive, powersports, or related service writing roles is beneficial.
• High school diploma or equivalent; additional training is a plus.

Responsibilities

• Greet customers, understand service needs, and document repair orders clearly.
• Answer phone calls and schedule service appointments.
• Coordinate with technicians and provide customers with updates on service status and timelines.
• Verify customer information and explain recommended services and costs.
• Ensure all work orders and documentation are complete and compliant with procedures.
• Handle customer concerns and promote a positive service experience.
• Support efficiency of the service department.

Skills

Customer Service

Communication

Phone Etiquette

Attention to Detail

Team Collaboration

Education

High school diploma

Tools

Service management software

Scheduling tools

Documentation systems

Job description

Lafayette Power Sports, a PowerSports and Marine dealership in Lafayette, LA, is seeking a Service Writer to greet customers, capture service needs, and document repair orders accurately. The role involves coordinating with technicians, answering calls, and scheduling appointments on site.

You will verify customer information, explain services and costs, and ensure all paperwork is complete and compliant with procedures. A fast-paced on-site environment and strong communication are essential.