Service Administrator

Van Wall Group; Hubbard (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading equipment dealership in Ohio seeks an individual to assist with service department operations. The role involves maintaining accurate records, coordinating warranties, and providing customer support. Candidates should have a high school diploma and basic accounting knowledge, along with proficiency in common software tools. This is an excellent opportunity to join a professional team and contribute to customer satisfaction and dealership success.

Qualifications

• Basic knowledge of accounting practices and financial principles relevant to service operations.
• One year of office coordinating experience is a plus.
• Ability to use Microsoft Office and perform internet functions.

Responsibilities

• Maintain accurate time cards, warranty claims, and credits.
• Open and maintain work orders as directed by the service manager.
• Review work orders for accuracy before submission.
• Direct incoming service inquiries and scheduling requests.
• Assist with data entry and customer follow-up.

Skills

Basic knowledge of accounting practices

Experience with office coordinating

Microsoft Office and Excel proficiency

Understanding of mechanical & technical terms

Effective communication skills

Familiarity with John Deere products

Team player attitude

Education

High School Diploma or equivalent

Job description

Overview

Job Summary Assist store personnel in maintaining accurate, on-time reports and records relative to the service department’s operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices and daily bank deposits. Supplementary support of the Parts department on an as needed basis.

Responsibilities

• Daily maintenance of time cards, warranty claims, and credits
• Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
• Reviews all work orders for accuracy before submitting to the Service Manager for final review
• Directs incoming service related inquiries and scheduling requests to the Service Manager
• Help with data entry and customer follow up for Service, Parts, and Sales departments
• Maintains all filing and records for the service department
• Keeps necessary supplies on hand and reorders when needed
• Prepares customer invoices and takes payments when presented to the service office
• Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
• Provides supplementary support to the parts department. Inclusive of, but not limited to customer service, stocking, internal transfers, parts look up, and merchandising
• Maintain confidentiality with internal and external information
• Be able to submit, track, and resolve warranty claims

Qualifications

• Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
• One year or more experience with office coordinating a plus
• Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
• General understanding of mechanical & technical terms
• Knowledge of office procedures
• Ability to speak effectively one on one and in a group
• Familiar with John Deere and competitive products
• Maintain a positive attitude, be a team player and provide leadership within the store
• Complete all duties as assigned
• High School Diploma or equivalent required

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources

Equal Opportunity Employer, including disabled and veterans.

If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language: English – Spanish – Arabic - Chinese

English – Spanish – Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English

If you want to view the Employee Rights under FMLA poster, please click the link: English