Service Writer

Hutson, Inc; Poseyville (IN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with company match

Health Savings Account with company/ 1

Flexible Spending Account

Paid Time Off

Paid holidays

Employee referral bonus

Dependent Care Assistance Plan

Employee Assistance Program

Wellness Program

Company-paid short-term disability

Job summary

Hutson, Inc. is seeking a Service/Warranty Clerk to support the Service Department’s operations at our Indiana dealership.

You will help manage billing cycles, keep WIP metrics, and assist technicians with notes on work orders while engaging customers and coordinating with John Deere personnel as needed.

Qualifications

• 2-3 years of experience as a service/warranty clerk preferred.
• Administrative, data entry, or office setting experience beneficial.
• High School Diploma or GED is required.
• Basic knowledge of accounting practices.

Responsibilities

• Open, review, and close all work orders.
• Create quotes from SPG/MST library.
• Address/engage all Service Department customers.
• Manage billing cycle days to target.
• Post Technician time to Work Orders.
• Report Service Department time to Payroll.
• Interact with John Deere personnel.
• Maintain Service Department filing and records.
• Update customer profiles with equipment, hours, or other information from the work orders.
• Support management in pursuing company policies and long-term goals.

Skills

Administrative

Data entry

Microsoft Office

Customer service

Accounting basics

Office procedures

Machinery knowledge

Equipment models

Communication

Driver's license

Education

High School Diploma or GED

Tools

Internet basics

Desktop software

Job description

Assist the Service Manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities

• Manages billing cycle days to the target number.
• Manages WIP by Technicians and maintains targeted metrics with direction from the Service Manager.
• Supports technicians with notes on work orders.
• Manages customer calls and creates work orders to be assigned.
• Supports a regional call support and dispatch to help the customer experience.
• Follows up with customers on equipment involving shop or part delays.
• Ensures payroll is up to date.
• Post Technician time to Work Orders.
• Report Service Department time to Payroll.
• This person is in charge of opening, reviewing, and closing all work orders.
• Create quote from existing SPG/MST library.
• Answer all Service Department directed calls.
• Address/engage all Service Department customers.
• Collection of payment upon completion on job(s).
• Interaction with John Deere personnel.
• Send internal quote for trade-in equipment.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the work order(s).
• Support management in the pursuit of corporate policies, plans, goals, and long-term objectives.
• Foster a great place to work environment, encouraging accountability, open communication, teamwork, and a commitment to serving the customer.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Ensure that company’s reputation and image in the community is consistent with Hutson Inc. Core Values.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Administrative, data entry, or office setting experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Basic knowledge of accounting practices.
• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Knowledge of equipment models or numbers.
• Basic knowledge of how pieces of machinery function or what they are intended to do.

Additional requirements

• Valid Driver’s License
• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Employee referral bonus
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program