Service Administrator

Van-Wall-Equipment,-Inc.; Omaha (NE); On-site; USD 32,000 - 44,000; Full time

Job summary

Van Wall Equipment in Omaha, NE seeks an organized office coordinator to support the service, parts, and sales departments. You will open and manage work orders, review for accuracy, and handle invoicing and deposits to ensure smooth operations and satisfied customers.

Ideal candidates bring basic accounting knowledge, 1+ year of office coordination experience, and proficiency in Microsoft Office. A HS diploma is required and a positive, team-oriented attitude is essential.

Qualifications

• Basic knowledge of accounting practices and financial principles related to service or parts departments.
• One year or more experience with office coordination.
• Proficient in Microsoft Office and Excel.
• Familiar with mechanical and technical terms.
• Strong communication and organizational skills.
• High school diploma or equivalent required.
• Team player with leadership potential.
• Ability to maintain confidentiality.
• Ability to handle customer interactions professionally.

Responsibilities

• Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed.
• Reviews all work orders for accuracy before submitting to the Service Manager for final review.
• Directs incoming service related inquiries and scheduling requests to the Service Manager.
• Help with data entry and customer follow up for Service, Parts, and Sales departments.
• Maintains all filing and records for the service department.
• Keeps necessary supplies on hand and reorders when needed.
• Prepares customer invoices and takes payments when presented to the service office.
• Represents Van Wall Equipment with a professional and positive attitude, promoting customer loyalty.
• Consistently strive to improve knowledge and skills to stay up-to-date with industry trends.
• Maintain confidentiality with internal and external information.
• Be able to submit, track, and resolve warranty claims.

Skills

Office coordination

Communication skills

Microsoft Office

Excel

Accounting basics

Mechanical terms understanding

Team player

Leadership potential

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Internet Functions

Job description

Job Summary

Assist store personnel in maintaining accurate, on-time reports and records relative to the service department's operations, thus resulting in internal and external customer satisfaction and profitability. Additional areas of support include: answering phones, opening/closing invoices, and daily bank deposits.

Essential Duties and Responsibilities

• Opens work orders as directed by the service manager and maintain open work orders using equipment, hours, technicians, repair work and any other information needed
• Reviews all work orders for accuracy before submitting to the Service Manager for final review
• Directs incoming service related inquiries and scheduling requests to the Service Manager
• Help with data entry and customer follow up for Service, Parts, and Sales departments
• Maintains all filing and records for the service department
• Keeps necessary supplies on hand and reorders when needed
• Prepares customer invoices and takes payments when presented to the service office
• Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
• Consistently strive to improve knowledge and skills in order to stay up-to-date with industry trends
• Maintain confidentiality with internal and external information
• Be able to submit, track, and resolve warranty claims

Position Qualifications

• Possess basic knowledge of accounting practices and financial principles relative to the Service or Parts Departments
• One year or more experience with office coordinating a plus
• Ability to use standard desktop applications such as Microsoft Office, Excel, and Internet Functions
• General understanding of mechanical & technical terms
• Knowledge of office procedures
• Ability to speak effectively one on one and in a group
• Familiar with John Deere and competitive products
• Maintain a positive attitude, be a team player and provide leadership within the store
• Complete all duties as assigned
• High School Diploma or equivalent required

Accessibility: If you need an accommodation as part of the employment process please contact Human Resources

Equal Opportunity Employer, including disabled and veterans.

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