Service Manager

Finch Turf; Avon (MA); On-site; USD 70,000 - 95,000; Full time

Job summary

Finch Turf in Avon, MA seeks a Service Department professional to develop, communicate, and monitor service processes, ensuring high customer satisfaction across internal and external teams.

You will create annual departmental goals and budgets, execute marketing plans, coordinate clinics and field days with Sales and Marketing, and oversee work orders, equipment safety, and staff development.

Qualifications

• Bachelor's degree in business management and/or 3+ years' experience in Service Department operations.
• Basic understanding of financial principles relative to Service Department operations.
• Proficient with computer applications.
• Familiar with John Deere and/or competitive products.
• Ability to analyze and interpret internal reports.
• Ability to work extended hours.
• Ability to successfully complete a pre-employment background investigation and drug test.
• Forklift experience (preferred).

Responsibilities

• Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
• Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
• Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
• Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.
• Other duties as assigned by Manager.

Skills

Financial principles

Computer applications

John Deere products familiarity

Internal reports analysis

Extended hours

Pre-employment background/drug test

Forklift experience

Education

Bachelor's degree in business management / 3+ years in service operations

Tools

Forklift experience

Job description

• Basic understanding of financial principles relative to Service Department operations
• Proficient with computer applications
• Familiar with John Deere and/or competitive products
• Ability to analyze and interpret internal reports
• Ability to work extended hours
• Ability to successfully complete a pre-employment background investigation and drug test
• Forklift experience (preferred)

EDUCATION

• Bachelor's degree in business management and/or a minimum of three plus (3)+ years' experience in Service Department operations

JOB RESPONSIBILITIES

• Develops, communicates, enforces, and monitors effective Service Department(s) processes to ensure internal and external customer satisfaction.
• Creates annual Service Department(s) goals and budget, in alignment with the organization's financial and operational objectives.
• Develops and executes Service Department(s) marketing plan and monitors monthly to ensure achievement of departmental goals.
• Coordinates customer clinics, field days, and related promotional events with Sales and Marketing teams.
• Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
• Schedules and assigns jobs and work areas to employees in the Service Department(s) according to their skills and knowledge.
• Creates, assigns, and reviews work orders for completeness and accuracy prior to customer billing.
• Reviews work orders for completeness and accuracy prior to customer billing.
• Ensures all departmental tools, equipment, and vehicles are in good, safe working order.
• Manages recruiting, staffing and employee development activities for employees reporting to this position.
• Work with Technical Hotline team to assign Road Tech work orders to appropriate technicians.
• Work with sales team and customers to schedule delivery driver(s) pickups and deliveries.
• Other duties as assigned by Manager.

PHYSICAL DEMANDS

• Periodically sit at desk and/or walk around facility for oversight of operations
• Assist with loading and unloading trucks
• Ability to lift items weighing up to 50-75 lbs