Service Writer

United Rentals, Inc.; Grand Rapids (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading equipment rental provider as a Service Writer in Grand Rapids, MI. You'll manage service and maintenance tasks, ensuring efficient operations and excellent customer service. This role offers opportunities for growth and a supportive work environment with best-in-class benefits.

Benefits

Paid Parental Leave

Employee Discount Program

Career Development & Promotional Opportunities

Paid Sick Leave

Early Wage Access through Payactiv

Qualifications

• 1-2 years experience in a shop or service environment.
• Basic computer skills.

Responsibilities

• Complete work orders and ensure accurate information.
• Track technician time and manage warranty claims.
• Handle customer inquiries and maintain equipment files.

Skills

Attention to detail

Customer service

Teamwork

Verbal communication

Written communication

Education

High School diploma or equivalent

Job description

Great company. Great people. Great opportunities.

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals!

As a Service Writer, you will be responsible for service and maintenance related administrative duties. These duties include but are not limited to work order completion, technician time tracking, warranty recovery and preventive maintenance currency. You are also responsible for scheduling, maintaining equipment files, processing service related invoices, handling customer inquiries and keeping the service department informed with respect to service bulletins and general information.

What you'll do:

• Work Order Completions, such as opening and closing work orders with accurate information

• Technician Time Reporting, ensure all paid hours available for work are recorded accurately and timely

• Ensure that all tasks eligible for warranty are created and submitted for warranty

• Monitor warranty reporting to ensure that all claims are properly brought to closure

• Run Preventive Maintenance reports and schedule work as appropriate to maintain a high level of fleet currency

• Handle equipment maintenance related issues with a high sense of urgency

• Keep Management informed of customer concerns

• Ensure all service-related invoices are properly coded within the correct General Ledger

• Other duties assigned as needed

Requirements:

• High School diploma or equivalent

• Valid driver's license with acceptable driving record

• 1 – 2 years experience in a shop or service environment

• Basic computer skills

• Attention to detail

• Ability to multi-task in a busy environment

• High sense of urgency with respect to customer service

• Superior customer service, teamwork and verbal/written communication skills

This position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.

Why join us?

We don’t just “talk the talk!” We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2023) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:

• Paid Parental Leave

• United Compassion Fund

• Employee Discount Program

• Career Development & Promotional Opportunities

• Additional Vacation Buy Up Program (US Only)

• Early Wage Access through Payactiv (US Hourly Only)

• Paid Sick Leave

• An inclusive and welcoming culture

Learn more about our full US benefit offerings here.

United Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email [e-mail] for assistance.

At United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewardingcareer.

United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, education, training, experience, skills, and ability.