Service Writer

Vermeer Midwest; Goodfield (IL); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical PPO Plans

Dental PPO Plans

401(K)

Profit Sharing

Company provided life insurance

Company provided accidental death &amp

Company provided long & short term

Paid Holidays

Paid Vacation and Sick Time

Job summary

Vermeer Midwest in Goodfield, IL, is seeking a Service Writer to initiate service orders, verify warranty coverage, develop estimates and maintain customer rapport. Responsibilities include assigning jobs to technicians, scheduling service calls, tracking progress, and ensuring accurate work orders and invoicing.

You will also support department performance reviews and uphold safety standards within the service team.

Qualifications

• High School diploma or equivalent.
• At least four (4) years of experience in vehicle/construction equipment or equivalent.
• Excellent customer service skills.
• Strong technical knowledge.
• A high degree of attention to detail on all best practices and procedures, and deadline driven.
• Ability to operate a forklift in a safe effective manner in accordance with the safety policy
• Ability to effectively handle lifting of various objects weighting up to 50 pounds.
• Ability to use CDK, Microsoft Office and internet functions
• Communicate effectively verbally and in writing.

Responsibilities

• Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician’s progress.
• Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
• Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
• Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
• Advise Service Manager of all customer complaints.
• Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Participate in all company/location driven communication efforts, including huddles, department meetings, and other related efforts.

Skills

Customer service

Attention to detail

Communication

Technical knowledge

Forklift operation

Lifting up to 50 lbs

Education

High School diploma or equivalent

Tools

CDK

Microsoft Office

Internet

Job description

About Us You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.

• Medical PPO Plans
• Profit Sharing
• Company provided life insurance
• Company provided accidental death & dismemberment
• Company provided long & short term disability
• Paid Holidays
• Paid Vacation and Sick Time

Service Writer - Goodfield, IL

About Us

You're not likely to find another company like Vermeer Midwest. Our people are from all walks of life, rolling up our sleeves and getting tough work done every day, together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do More.

Benefits

• Medical PPO Plans
• Dental PPO Plans
• 401(K)
• Profit Sharing
• Company provided life insurance
• Company provided accidental death & dismemberment
• Company provided long & short term disability
• Paid Holidays
• Paid Vacation and Sick Time

Job Summary

Initiates services and repairs by ascertaining problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. Assigns jobs to technicians based on shop flow, tech availability, knowledge and skill. Completes work order process and invoice customers accordingly.

Essential Functions

• Assign jobs and work areas to Service Technicians according to their skills and knowledge, stay informed throughout the day of each technician’s progress.
• Schedule service calls for all Road Service Technicians according to their skill levels and the most economical practices for Vermeer.
• Proactively seek customer feedback, anticipate problems and respond promptly, constantly communicate with customers on the status of their machine.
• Review all repair work orders for accuracy and completeness concerning parts, materials and labor, approve the release of equipment for customer pick up.
• Advise Service Manager of all customer complaints.
• Meet with Service Manager on a regular basis to review department performance profitability, efficiencies, and personnel matters.
• Maintain technical and product knowledge on all equipment sold within the dealership’s area of responsibility.
• Participate in all company/location driven communication efforts, including huddles, department meetings, and other related efforts.

Qualifications

• High School diploma or equivalent.
• At least four (4) years of experience in vehicle/construction equipment or equivalent combination of education, training and experience that demonstrates the ability to perform the duties of the position.
• Excellent customer service skills.
• Strong technical knowledge.
• A high degree of attention to detail on all best practices and procedures, and deadline driven.
• Ability to operate a fork-lift in a safe effective manner in accordance with the safety policy
• Ability to effectively handle lifting of various objects weighting up to 50 pounds.
• Ability to use standard computer functions, including (but not limited to); CDK, Microsoft Office and internet functions
• Communicate effectively verbally and in writing.

Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.