Service Writer

Riverton Elko Chevrolet Buick GMC; Elko (NV); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

Vacation time

Advancement opportunities

Work life balance

Competitive pay

Job summary

Riverton Elko Chevrolet Buick GMC in Elko, NV is seeking an experienced Automotive Service Advisor to assist customers through repair and service processes. You will build lasting relationships, communicate clearly, and help drive customer satisfaction while maintaining professional standards.

Join a family-oriented team offering work-life balance, competitive pay, and opportunities for advancement in a dynamic automotive service environment.

Qualifications

• Bilingual English/Spanish preferred.
• High school diploma or equivalent.
• Valid driver’s license with clean record.
• Automotive service advisor experience.
• Strong phone communication skills.
• Ability to multitask and stay focused.
• Proficient with computers.

Responsibilities

• Meet with customers to determine repair/service needs.
• Increase customer satisfaction by building relationships.
• Uphold ethical standards and professional image.
• Monitor vehicle progress and update customers regularly.
• Support technicians, manage time, parts, and workflow.
• Oversee quality control and SOP documentation.

Skills

Bilingual English/Spanish

Phone communication

Customer service

Multitasking

Computer proficiency

Valid driver’s license

Education

High school diploma or equivalent

Job description

Riverton has been in business since 1922, and has served the Elko area in Nevada since 2001. We're a family-oriented organization, offering our employees work life balance, a fun work environment, and competitive pay packages. We're deeply embedded in our community and support numerous local organizations and sports teams.

We're always looking for qualified, enthusiastic individuals to join our team. If you're interested in working for us, we'd love to meet you!

What We Offer

• Medical, dental, and vision insurance
• 401K Plan
• Vacation time
• Opportunities for advancement
• Work life balance
• Competitive pay plans
• Relocation bonus when applicable

Responsibilities

• Meet with customers and determine their needs for repair and/or service of their vehicle issues
• Increase customer satisfaction by building customer relations
• Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Increase profitability by maximizing sales & executing retail promotions
• Oversee technicians working on customers’ vehicles, including their time management/efficiency, parts ordering, job completion times
• Oversee and participate in quality control
• Participate in the development and documentation of standard operating procedures as appropriate

Qualifications

• Bilingual (English/Spanish) preferred, but not required
• High school diploma or equivalent
• Valid driver’s license and clean driving record
• Automotive service advisor experience
• Ability to effectively communicate over the phone
• Ability to concentrate and accomplish tasks despite interruptions
• Multitasking skills
• Proficient use of computers

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.