Service Writer

Delta Leasing LLC; Alaska; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

FEHB medical insurance

Dental insurance

Vision insurance

401K retirement plan

Job summary

Delta Leasing LLC is seeking a Service Writer to support the Service Department by managing work orders, warranty claims, and timely billing. The role requires strong organization, technical aptitude, and excellent customer service to keep service operations running smoothly.

You will maintain service records, update customer profiles, communicate with technicians and clients by phone, email, and in person, and ensure accurate documentation across the workflow.

Qualifications

• Clear written and spoken communication.
• Strong organizational skills and attention to detail.
• Ability to multitask and meet deadlines in a fast-paced environment.
• Experience with service software or maintenance software is preferred.
• Ability to write and analyze routine reports and correspondence.

Responsibilities

• Open, track, and close work orders.
• Process warranty claims and billable labor orders.
• Maintain up-to-date service documentation and library.
• Update customer profiles with service history and hours.
• Communicate with customers, technicians, and management.
• Ensure compliance with safety and company policies.

Skills

Communication skills

Organizational skills

Customer service

Problem solving

Written & verbal communication

Independent work

Tools

Service software

General maintenance software

Computer proficiency

Job description

Description

The Service Writer is a critical support role within Delta Leasing’s Service Department, ensuring accurate work order management, warranty claims processing, and timely billing. This position requires strong organizational skills, technical aptitude, and exceptional customer service to maintain efficient service operations. The ideal candidate will be detail-oriented, proficient with standard service software, and capable of managing multiple priorities in a fast-paced environment.

Purpose of Position

The Service Writer is a critical support role within Delta Leasing’s Service Department, ensuring accurate work order management, warranty claims processing, and timely billing. This position requires strong organizational skills, technical aptitude, and exceptional customer service to maintain efficient service operations. The ideal candidate will be detail-oriented, proficient with standard service software, and capable of managing multiple priorities in a fast-paced environment.

Duties and Responsibilities

Service Department Operations

• Open, track, and close work orders in compliance with company and client requirements.
• Accurately process warranty claims, billable labor work orders, and associated follow-ups.
• Maintain an up-to-date service library with current technical documentation.
• Ensure timely submission of internal and client work orders with proper documentation.
• Update customer profiles using equipment hours, service history, and work order data.
• Maintain a clean, safe, and organized workspace, adhering to company safety policies.
• Manage service department records, filing systems, and documentation.

Customer Service

• Address and resolve customer concerns promptly.
• Track and resolve “comeback” repairs efficiently and professionally.
• Uphold company integrity by providing honest, transparent, and ethical service.
• Communicate effectively with customers, technicians, and management via phone, email, and in-person interactions.
• Be aware of and track “comebacks” and make sure the problem is corrected to the customer’s and Delta’s satisfaction.

Essential Skills

• Communicate effectively, both written and orally.
• Analyze the requirements of the situation and take effective and corrective action.
• Work with minimum supervision, meet scheduled deadlines, and plan and organize the work accordingly.
• Proficiency in computer is required to generate relevant work reports.
• Responsive and exhibit excellent problem‑solving skills.

Required Skills and Abilities

Technical and Operational Knowledge

• Experience with general maintenance software is highly preferred.
• Experience working in a service department or a mechanical background, ideally in vehicle repair or maintenance or similar environment highly preferred.
• General understanding of mechanical / technical terms.
• Ability to write and work on routine reports and correspondence.
• Ability to negotiate customer complaints to a satisfactory resolution.
• Knowledge of business and management principles involved in strategic planning, budgeting, human resources, leadership, and logistics.
• Must be able to plan, organize, and direct activities associated with the maintenance of vehicles and equipment, communication with client management group, handle communication with vendors and proficient with computer and phone systems.
• Must have a clean, valid vehicle driver's license.
• Must be able to pass a pre‑employment drug screening and criminal background check and willing to comply with random drug screenings.
• Good organizational ability and attention to detail.

Communication

Must be able to comply with and provide oral and written instructions and prepare detailed contract status reports and updates to Delta Leasing and our clients if needed.

Must be able to effectively communicate and work with a variety of different personalities in a team atmosphere.

Supervision and Control

Must be able to work independently and provide fleet management, oversight, guidance and collaboration with internal staff, contractors, and vendors. The person in this position is the direct point of contact to interface with the end fleet management client.

Working Conditions

The work is performed in office, shop and outdoor environments. Work in the field can be in the shop, at customer sites and may be in inclement weather.

The above reflects only the more significant details for the performance of the job and is not intended to be all inclusive. Delta Leasing management reserves the right to amend and change responsibilities, and lines of reporting to meet business and organizational needs.

Comprehensive Benefits Package

The Benefits Package includes FEHB (Federal Employee Health Benefits) Medical Insurance, Dental, Vision and Voluntary Life Insurance for employee + dependents. Deductions are pre‑tax. Enrollment for Medical Insurance is effective the beginning of the pay period (Monday) after your first earning period has closed. Enrollment for Dental, Vision & Voluntary Life is effective the 1st of the month following the Date of Hire. 401K Retirement Plan enrollment is effective the 1st of the month following the 6‑month work anniversary.