Service-Writer

Ascendance Trucks LLC; Allentown (Lehigh County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Training

Medical / Dental / Vision Insurance

Health Savings Account

401(k) with company match

Paid Time Off

Paid Holidays

Job summary

Ascendance Trucks LLC is seeking a motivated Service Writer for our fast-paced service department in Allentown, Pennsylvania. In this role, you will manage customer interactions and oversee the flow of incoming work related to vehicle repairs. Successful candidates will have strong communication skills and at least two years of relevant experience.

Your responsibilities will include writing up customer vehicle issues, ensuring accurate documentation, and maintaining constant communication with both customers and internal departments. This position offers comprehensive benefits including paid training, medical, and a 401(k) plan.

Qualifications

• Two years of relevant work experience.
• Ability to read instructions, work orders, and specifications.
• Ability to operate personal computer and business applications.

Responsibilities

• Manage the receipt and flow of incoming work orders.
• Greet customers and obtain vehicle/customer information.
• Write customers’ vehicle issues accurately.
• Obtain customer approval for repairs and invoicing.
• Investigate vehicle repair progress and contact customers.

Skills

Customer service skills

Effective communication

Conflict resolution

Goal oriented

Education

High school diploma or GED

Experience as Service Writer

Training in heavy duty trucks

Job description

What We Offer

• Paid Training
• Medical / Dental / Vision Insurance
• Health Savings Account
• Health Reimbursement Account
• Company Paid Life, Accident, and Disability Insurance
• 401(k) with company match
• Paid Time Off
• Paid Holidays

Job Summary

Ascendance is looking for a motivated, full‑time Service Writer to work in our fast‑paced service department. A Service Writer provides direction to service personnel, delegates assignments according to business needs and answers questions concerning present and future jobs. The successful team member is an excellent communicator with exceptional customer service skills and has at least two years of relevant work experience.

Responsibilities

• This position is responsible for the receipt and flow of all incoming work, communication with customers and constant communication with all other internal departments.
• Greet customers in a timely, friendly manner and obtain all specific vehicle / customer information required for proper repairs, contacting customer and invoicing.
• Write up customers’ vehicle issues and concerns or maintenance requirements accurately and clearly.
• Obtain customer signature on the repair order and provide customer a copy of the repair order.
• Must be able to understand, communicate, and evaluate all vendors and Int’l. Warranty guidelines, approval processes and policies during the write up and repair process.
• Establish customers’ method of payment, Purchase Order requirements and estimate requirements if needed at time of write up.
• Investigate progress of vehicle repairs and contact customer with status changes / promise time if required.
• Ensure vehicles are parked in assigned area’s, trucks are locked and keys are tagged and properly stored.
• Explain completed work and charges to the customer.
• Keep up to date on all warranty policies and product changes to maintain effectiveness in this role.

Basic Qualifications

• Ability to listen, communicate effectively and resolve conflict with customers, employees and co‑workers.
• Ability to develop written estimates and quote bids and schedule jobs.
• Ability to read instructions, work orders, and specifications.
• Must have excellent verbal and written communication skills.
• Ability to operate personal computer and business applications.
• Goal oriented, results focused.

Licenses/Education/Training

• A high school diploma or GED is required.
• Additional training in heavy duty trucks required.
• A minimum of one year experience as a Service Writer.
• Combination of education, training or experience that provides the required knowledge, skills and abilities will be considered.

Equal Employment Opportunity Statement

Ascendance Truck Centers is an equal opportunity employer. We value diversity and do not make any discrimination based upon race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our team is made up of individuals from different backgrounds and perspectives, who share a genuine commitment to diversity, inclusivity, and respect for each other.

Disclaimer

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed, or further education required with circumstance changes (such as: growth, workload, changes in personnel, technological developments, etc.)