Service Valet-Nissan

Tony Group Autoplex; Waipahu (HI); On-site; USD 31,000 - 45,000; Full time

Job summary

Tony Group Autoplex in Waipahu, Hawaii, is seeking a Service Lane Associate to greet guests, perform service lane tasks, check vehicle readiness, and keep the showroom and lot prepared for daily operations.

The role requires excellent verbal and interpersonal skills, a strong focus on customer service, and the ability to work in a fast-paced environment. Training is provided; a high school diploma or equivalent is required.

Qualifications

• High school diploma or equivalent required; no experience needed, training provided.

Responsibilities

• Greet guests and perform general Service Lane duties.
• Check battery, lights, steering wheel turned fully left, and apply protective materials as needed.
• Ensure that there are clean rental vehicles available.
• Move vehicles to correct locations for servicing or storage.
• Transfer completed vehicles to the guest in a timely manner as directed by advisors.
• Open the lot and showroom to ensure readiness for guests; prepare coffee service and workspace.
• Ensure driveway and showroom areas are spotless and stocked for daily operations.
• Adhere to Tony Group standards: SMILE, GREET, HELP, THANK, and GOLD.

Skills

Verbal communication

Interpersonal skills

Customer service

Organization

Prioritization

Multitasking

Education

High school diploma or equivalent

Job description

Job Summary:Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.Essential Job Responsibilities:Customer Service – Perform general Service Lane duties, greet guests, Within 1 minute of their arrival.check battery in vehicles, lights, turn the steering wheel all the way to the left and apply protective materials as needed to the vehicle.Ensure that there are clean rental vehicles if needed.Moving vehicles need to be transferred to correct location to be serviced or stored.Assure the transfer of completed Vehicle to the Guest in a timely manner as instructed by advisorsOpening Lot- Rolling up gates and disengaging locks. Showroom -Ensure that it is ready to receive guests, lights are on, coffee service is available for guests, and keyboards are taken to the lower key boxes on Showroom lights, starting coffee service, take keyboards to lower and tow in lots. Set up service area for days businessDriveway – all supplies are out and ready to receive guestsDriveway -all supplies need to be stored and driveway spotlessShowrooms are ready to receive guests.ensure that the lower lot is used to maximum efficiency.Additional Responsibilities: Adhere to the Tony Group StandardsSMILE: be positive and respectful to everyoneGREET: greet everyone within five feetHELP: help every guest or find someone who canTHANK: remember to always thank the guestGOLD: Go for Gold (Grand Opening Look, Daily)Vehicle security – ensure that all vehicle doors and windows are lockedDriveway -all supplies need to be stored and driveway spotlessShowrooms are ready to receive guestsRequired Skills/Abilities:Excellent verbal communication skills.Excellent interpersonal and customer service skills.Excellent organizational skills and attention to detail.Ability to prioritize tasks and to delegate them when appropriate.Ability to function well in a high-paced and at times stressful environment.Education and Experience:High school diploma or equivalent.No experience needed will train.Physical Requirements:Prolonged periods of standing.Must be able to lift up to 50 pounds at times.