Service Upgrades Project Coordinator

Ampcus, Inc; Cary (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Ampcus Inc. is seeking a Service Upgrades Project Coordinator in Cary, NC to manage medical technology service upgrade projects from scheduling through completion.

You will collaborate with internal teams, customers, and cross-functional stakeholders to ensure upgrades meet contractual and business requirements. You will monitor milestones, dependencies, and priorities, document progress, and report status to stakeholders.

Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Experience coordinating projects involving multiple stakeholders, deadlines, and dependencies.
• Ability to independently handle moderately complex to complex issues and determine appropriate courses of action.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Strong verbal and written communication skills.
• Ability to identify project dependencies and critical-path activities and take proactive steps to keep projects on schedule.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Ability to work effectively with cross-functional and geographically diverse teams.

Responsibilities

• Coordinate and schedule service upgrades based on contractual commitments, revenue projections, and assigned due dates.
• Track project milestones and proactively identify actions needed to maintain schedules and ensure timely completion.
• Coordinate customer readiness activities, including scheduling, room availability, and other requirements necessary to perform upgrades.
• Manage multiple upgrade projects/revisions simultaneously while maintaining accurate status and priorities.
• Identify project risks, dependencies, and critical-path activities and take appropriate action to resolve schedule issues.
• Research, document, and present project status, progress, findings, and outstanding actions through regular reporting.
• Monitor project deliverables and follow up with stakeholders to ensure commitments are completed.
• Respond to internal and external customer inquiries received through the project/update management mailbox.
• Collaborate with a broad range of stakeholders, including business lines, business areas, external customers, regional support teams, customer care, education services, finance, marketing, customer administration, quality, process engineering, and regulatory teams.
• Maintain accurate project documentation and ensure activities align with applicable business processes and requirements.

Skills

Project coordination

Scheduling

Milestone management

Critical path analysis

Cross-functional collaboration

Communication

Reporting

Documentation

Problem solving

Multitasking

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Upgrades Project Coordinator

Location(s): Cary, NC

Description

This role is a project coordination position focused on managing medical technology service upgrade projects from scheduling through completion. The coordinator will work with internal teams, customers, and cross-functional stakeholders to ensure upgrades are completed on time and in accordance with contractual and business requirements.

Key Responsibilities

• Coordinate and schedule service upgrades based on contractual commitments, revenue projections, and assigned due dates.
• Track project milestones and proactively identify actions needed to maintain schedules and ensure timely completion.
• Coordinate customer readiness activities, including scheduling, room availability, and other requirements necessary to perform upgrades.
• Manage multiple upgrade projects/revisions simultaneously while maintaining accurate status and priorities.
• Identify project risks, dependencies, and critical-path activities and take appropriate action to resolve schedule issues.
• Research, document, and present project status, progress, findings, and outstanding actions through regular reporting.
• Monitor project deliverables and follow up with stakeholders to ensure commitments are completed.
• Respond to internal and external customer inquiries received through the project/update management mailbox.
• Collaborate with a broad range of stakeholders, including business lines, business areas, external customers, regional support teams, customer care, education services, finance, marketing, customer administration, quality, process engineering, and regulatory teams.
• Maintain accurate project documentation and ensure activities align with applicable business processes and requirements.

Required Qualifications

• Bachelor's degree or equivalent combination of education and professional experience.
• Experience coordinating projects involving multiple stakeholders, deadlines, and dependencies.
• Ability to independently handle moderately complex to complex issues and determine appropriate courses of action.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Strong verbal and written communication skills.
• Ability to identify project dependencies and critical-path activities and take proactive steps to keep projects on schedule.
• Strong analytical, problem-solving, documentation, and reporting skills.
• Ability to work effectively with cross-functional and geographically diverse teams.

Preferred Qualifications

• Experience working with SAP or similar enterprise business systems.
• Experience in healthcare, medical devices, life sciences, or a technical service environment.
• Experience coordinating customer-facing projects or service upgrades.
• Familiarity with contractual commitments, revenue-driven scheduling, and milestone-based project management.

Core Competencies

• Project coordination and scheduling
• Milestone and deadline management
• Critical-path analysis
• Customer communication
• Cross-functional collaboration
• Reporting and documentation
• Problem solving
• Prioritization and multitasking
• Stakeholder management

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.