Senior Program Manager

Ampcus, Inc; Reston (VA); On-site; USD 100,000 - 130,000; Full time

Job summary

A global consulting firm in Virginia is seeking a Senior Program Manager to oversee the delivery of multiple projects, coordinate with clients, and improve service offerings. The ideal candidate will have a Bachelor's degree and 10 years in a program role, including 3 years in management. Key responsibilities include managing project schedules, identifying customer needs, and training clients. A Master's degree and PMP certification are preferred. This role offers a dynamic work environment with varied workloads and high expectations for customer service.

Qualifications

• Bachelor's Degree in Business Management or related field.
• 10 years of experience in a program operation role.
• 3 years experience in a program management capacity.

Responsibilities

• Manage end-to-end delivery of projects.
• Coordinate with internal teams and clients.
• Identify new customer needs for the technology team.

Skills

Problem-solving

Microsoft Office

Project planning

Communication skills

Mentoring

Education

Bachelor's Degree

Master's Degree

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Senior Program Manager

Location: Reston VA

Purpose

• Manages end-to-end delivery of team and internal projects from the initial kickoff to coordinating major launch milestones to maintain and enhance program performance over time.
• Guides clients through key decisions, communicates and coordinates activities internally and across departments.
• Works on new needs for process and improvements and identities and articulates internal client needs to the technology team.

Essential Functions

• 35% Coordinates with internal client and internal teams to launch, maintain, and enhance complex programs. Guides internal clients through key decisions and communicates and coordinates activities internally and across network of partners.
• 20% Manages and updates Project Schedule, Issues/Action Items/Risks, Installation Checklist, and Shipping Register.
• 20% Identifies and articulates new customer needs to the technology team.
• 10% Manages all aspects of implementation including ordering applicable equipment, overseeing installation, assisting with and supporting account creation, managing communications, and reconciling inventory upon completion.
• 10% Ensures and drives deliverables to completion by the implementation schedule.
• 5% Conducts training for customers.

Knowledge, Skills and Abilities (KSAs)

• Ability to recognize, analyze, and solve a variety of problems., Expert.
• Proficient in Microsoft Office applications., Expert.
• Proficient in project planning and life cycle development., Expert.
• Excellent communication skills both written and verbal., Expert.
• Ability to train and mentor others., Advanced.

The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.

• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and/or ability required.
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education Level

• Bachelor's Degree.

Education Details

• Business Management or related field.

Preferred Qualifications

• Master's degree.

Licenses/Certifications

• Certified Project Management Professional (PMP)-PMI.
• PgMP - Program Management Professional.

Experience

• 10 years' experience in a program operation role with 3 years in a program management capacity.

In Lieu of Education

• In lieu of a bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.