Service Technician- Watertown

Sydenstricker Nobbe Partners; Watertown Center (NY); On-site; USD 60,000 - 90,000; Full time

Job summary

Sydenstricker Nobbe Partners in Watertown NY is seeking a skilled Service Technician to diagnose and repair John Deere equipment and technology in the field and shop. You will mentor trainees, support customer clinics, and ensure accurate work orders.

You will maintain tools and vehicles, follow safety rules, stay current on Deere products, and collaborate in a team to meet performance metrics. A valid driver's license is required.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Associate’s degree preferred.
• Valid driver's license required; CDL preferred.

Responsibilities

• Perform diagnostics and repairs on John Deere equipment and technology.
• Mentor Service Technician Trainees and Service Technicians.
• Conduct or support customer clinics.
• Maintain complete and thorough documentation of diagnostics and repairs performed on work orders.
• Operate and maintain vehicles, tools and equipment required to perform job responsibilities.
• Follow all safety rules and regulations in performing work assignments.
• Maintain current knowledge of John Deere and competitive products.
• Work cooperatively in a team environment and communicate effectively.

Skills

Diagnostics

Repair skills

Field service

Documentation

Teamwork

Communication

Time management

Education

High School Diploma, GED, or equivalent

Associate’s degree preferred

Tools

Service ADVISOR

Diagnostic tools

Special tools

Job description

Independently performs complex diagnostics, service repairs and maintenance work on customer and/or dealer-owned agricultural and turf equipment.May require some direction or guidance from the Service Manager, Service Location Manager, or Shop Foreman.Performs diagnostics and repairs on John Deere equipment and technology.Mentors Service Technician Trainees and Service Technicians.Conducts or supports customer clinics.Performs diagnostics and repairs in the field as required.Accountable for billable time and assigned work orders.Responsible for complete and thorough documentation of diagnostics and repairs performed on work orders and on time submittal of information.May participate in Service EDUCATE Training programs required for the development of skills and knowledge.Operates and maintains vehicles, tools and equipment required to perform job responsibilities.Maintains a clean work area and performs work in a neat and orderly fashion.Follows all safety rules and regulations in performing work assignments.Maintains current knowledge of John Deere and competitive products.Experience, Education, Skills and Knowledge performing service repairs.Demonstrated experience consistently meeting performance metrics preferred.Experience performing repairs and maintenance using special tools and equipment following Technical Manual procedures on machines of the Technicians specialty.Experience with the mechanical, electrical, and hydraulic systems used in off road, construction, lawn, or heavy equipment.Experience operating vehicles, tools, and equipment for diagnostic purposes.Experience with basic computer functions; experience using Service ADVISOR or other computer based diagnostic repair tools preferred.Experience working cooperatively in a team environment.Experience communicating effectively verbally and in writing.Must have an adequate toolset to perform job responsibilities.High School Diploma, GED, or equivalent experience required; Associate’s degree preferred.Valid driver’s license required; CDL (Commercial Driver’s License) preferred.Time Management skills.