Service Technician - Roofing

Long Home; Savage (MD); On-site; USD 42,000 - 68,000; Full time

Job summary

Long Home is seeking an experienced Service Technician to provide excellent service by inspecting, troubleshooting, repairing, and replacing damaged or defective home improvement products. This role involves visiting customers’ homes, completing repairs, documenting service work, and ensuring all jobs meet company quality and safety standards.

The Service Technician will travel to customer sites, perform precise repairs, and document outcomes in our software.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of relevant industry experience.
• Valid driver's license with a clean driving record.
• Strong communication, organization, and time management skills.
• Excellent attention to detail and documentation skills.
• Ability to troubleshoot problems and perform repairs efficiently.
• Comfortable learning and using computer software.
• Dependable, punctual, and committed to customer satisfaction.

Responsibilities

• Troubleshoot, repair, and replace home exterior products.
• Take accurate measurements and perform inspections as needed.
• Provide professional, high-quality service to customers.
• Document service visits, repairs, and follow-up steps using company software.
• Identify opportunities to generate new business leads and request customer reviews.
• Follow all company safety policies, OSHA requirements, and service procedures.
• Maintain a clean, professional appearance and keep the company service vehicle in good condition.
• Complete required training and other duties as assigned.

Skills

Customer service

Troubleshooting

Repairs

Documentation

Communication

Time management

Driving

Dependability

Education

High school diploma or equivalent

Job description

Job Summary

Long Home is seeking an experienced Service Technician to provide excellent service by inspecting, troubleshooting, repairing, and replacing damaged or defective home improvement products. This role involves visiting customers’ homes, completing repairs, documenting service work, and ensuring all jobs meet company quality and safety standards.

Job Summary

Long Home is seeking an experienced Service Technician to provide excellent service by inspecting, troubleshooting, repairing, and replacing damaged or defective home improvement products. This role involves visiting customers’ homes, completing repairs, documenting service work, and ensuring all jobs meet company quality and safety standards.

Responsibilities

• Troubleshoot, repair, and replace home exterior products
• Take accurate measurements and perform inspections as needed.
• Provide professional, high-quality service to customers.
• Document service visits, repairs, and follow-up steps using company software.
• Identify opportunities to generate new business leads and request customer reviews.
• Follow all company safety policies, OSHA requirements, and service procedures.
• Maintain a clean, professional appearance and keep the company service vehicle in good condition.
• Complete required training and other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of relevant industry experience.
• Valid driver's license with a clean driving record.
• Strong communication, organization, and time management skills.
• Excellent attention to detail and documentation skills.
• Ability to troubleshoot problems and perform repairs efficiently.
• Comfortable learning and using computer software.
• Dependable, punctual, and committed to customer satisfaction.

Performance Expectations

• Deliver safe, high-quality service on every job.
• Complete all required service reports and documentation.
• Strive to obtain one five-star customer review per day.

Join Long Home and put your technical skills to work helping homeowners protect, improve, and enjoy their homes!