Service Technician - Roofing

Long Home Products; Savage (MD); On-site; USD 45,000 - 65,000; Full time

Job summary

Long Home Products in Savage, MD is hiring an experienced Service Technician to inspect, troubleshoot, repair, and replace damaged home improvement products at customers' homes.

You will document work, maintain safety standards, and pursue customer satisfaction, while following OSHA policies and company procedures. A valid driver's license and strong communication are required; 5 years of relevant experience preferred.

Qualifications

• High school diploma or equivalent.
• Minimum of 5 years of relevant industry experience.
• Valid driver's license with a clean driving record.
• Strong communication, organization, and time-management skills.
• Excellent attention to detail and documentation skills.
• Ability to troubleshoot problems and perform repairse efficiently.
• Comfortable learning and using computer software.
• Dependable, punctual, and committed to customer satisfaction.

Responsibilities

• Troubleshoot, repair, and replace home exterior products
• Takeaccuratemeasurementsandperforminspectionsasneeded.
• Provideprofessional,high-qualityservicetocustomers.
• Documentservicevisits,repairs,andfollow-upstepsusingcompanysoftware.
• Identifyopportunitiestogeneratenewbusinessleadsandrequestcustomerreviews.
• Followallcompanysafetypolicies,OSHArequirements,andserviceprocedures.
• Maintainaclean,professionalappearanceandkeepthecompanyservicevehicleingoodcondition.
• Completerequiredtrainingandotherdutiesasassigned.

Skills

Communication skills

Organization

Time management

Attention to detail

Documentation skills

Troubleshooting

Repair skills

Computer software

Punctuality

Customer satisfaction

Education

High school diploma or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Job Summary

Long Home is seeking an experienced Service Technician to provide excellent service by inspecting, troubleshooting, repairing, and replacing damaged or defective home improvement products. This role involves visiting customers’ homes, completing repairs, documenting service work, and ensuring all jobs meet company quality and safety standards.

Responsibilities

Troubleshoot, repair, and replace home exterior products

Takeaccuratemeasurementsandperforminspectionsasneeded.

Provideprofessional,high-qualityservicetocustomers.

Documentservicevisits,repairs,andfollow-upstepsusingcompanysoftware.

Identifyopportunitiestogeneratenewbusinessleadsandrequestcustomerreviews.

Followallcompanysafetypolicies,OSHArequirements,andserviceprocedures.

Maintainaclean,professionalappearanceandkeepthecompanyservicevehicleingoodcondition.

Completerequiredtrainingandotherdutiesasassigned.

Qualifications

Highschooldiplomaorequivalent.

Minimumof5yearsofrelevantindustryexperience.

Validdriver'slicensewithacleandrivingrecord.

Strongcommunication,organization,andtimemanagementskills.

Excellentattentiontodetailanddocumentationskills.

Abilitytotroubleshootproblemsandperformrepairsefficiently.

Comfortablelearningandusingcomputersoftware.

Dependable,punctual,andcommittedtocustomersatisfaction.

Performance Expectations

Deliversafe,high-qualityserviceoneveryjob.

Complete all required service reports and documentation.

Strivetoobtainonefive-starcustomerreviewperday.

Join Long Home and put your technical skills to work helping homeowners protect, improve, and enjoy their homes!