Tool Repair Technician

SouthernCarlson; Roanoke (VA); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

401(k) enrollment options

Paid Time Off

Job summary

SouthernCarlson in Roanoke, VA is hiring a Service Technician to perform hands-on troubleshooting and repair of pneumatic and electric power tools. You will help customers keep their tools running efficiently and provide guidance on proper operation and maintenance.

The role requires strong mechanical aptitude, problem-solving, and a customer-focused mindset. You will work Monday–Friday day shift with consistent hours and opportunities for training and advancement within the company.

Qualifications

• Experience repairing small engines, construction tools, or pneumatic/electric power tools.
• Experience in construction or industrial supply industry is a plus.
• High school diploma or equivalent is required.

Responsibilities

• Troubleshoot and repair pneumatic and electric power tools including nail guns and staple guns.
• Provide customers with guidance on proper tool operation and maintenance.
• Process and fulfill customer orders accurately and efficiently.
• Complete documentation such as work orders, parts orders, and service records.
• Partner with the sales team to resolve customer issues and ensure satisfaction.
• Deliver professional, friendly customer service during all service interactions.

Skills

Mechanical aptitude

Customer service

Communication skills

Organized

Education

High school diploma or equivalent

Tools

Power tools

Job description

Service Technician - Full Time

Location: Roanoke, VA
Schedule: Monday - Friday | Day Shift
Hourly Range: Based on experience

About Us

SouthernCarlson is a leading distributor of the most recognized brands of construction and packaging tools, fasteners, jobsite supplies, and expert service across North America. With deep roots in the construction and industrial supply industry, we serve contractors, builders, and manufacturers with an unwavering commitment to reliability, integrity, and performance.

Our success is built not only on the quality of our products and services, but on a company culture that values people, relationships, and the drive to go above and beyond. We believe that how we serve is just as important as what we deliver.

Our Core Values

At SouthernCarlson, our core values guide everything we do—from how we treat our team members to how we serve our customers and partners. These values are at the heart of our mission to solve problems, build trust, and provide unmatched service.

Provide Fanatical Service
We don't just talk about service—we live it. Fanatical service means treating every challenge like our own and delivering solutions that exceed expectations.

Act With Urgency
In our industry, time matters. Whether it's a repair, order, or service request, we respond quickly because our customers depend on it.

Earn & Maintain Trust
Trust is the foundation of every strong relationship. We work hard every day to earn and maintain it with customers, vendors, and coworkers.

Continuously Improve
We are committed to growth-personally, professionally, and organizationally. We constantly look for ways to improve our processes, knowledge, and service.

At SouthernCarlson, we're more than a supplier - we're a service-driven partner focused on building long-term relationships and delivering results.

Job Description

We're hiring a Service Technician who enjoys hands-on work, troubleshooting equipment, and helping customers keep their tools running efficiently. If you have strong mechanical aptitude and enjoy solving problems while delivering excellent service, this role is for you.

What You'll Do

Troubleshoot and repair pneumatic and electric power tools including nail guns and staple guns

Provide customers with guidance on proper tool operation and maintenance

Process and fulfill customer orders accurately and efficiently

Complete documentation such as work orders, parts orders, and service records

Partner with the sales team to resolve customer issues and ensure satisfaction

Deliver professional, friendly customer service during all service interactions

What We're Looking For

• Experience repairing small engines, construction tools, or pneumatic/electric power tools preferred
• Previous experience in construction or industrial supply industry is a plus
• Strong mechanical aptitude and problem-solving ability
• Customer-focused mindset with strong communication skills
• Organized and detail-oriented with the ability to manage multiple tasks
• Basic computer proficiency
• Ability to lift up to 50 lbs regularly and up to 100 lbs occasionally
• High school diploma or equivalent required

Why You'll Love Working With Us

Consistent Hours - Monday-Friday daytime schedule

Positive Culture - Collaborative, team-first environment built on respect and trust

Career Growth - Opportunities for training and advancement within the company

Competitive Benefits:

• 401(k) enrollment options
• Paid Time Off

All offers are contingent on a successful background check and drug screening.

At SouthernCarlson, we are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local laws.

SouthernCarlson, Inc. is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.