Service Technician (Mechanical/Electrical)

ZF Group; Texas; Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Holidays

Diversity culture

Employee Groups and community outreach

Job summary

ZF CV Systems North America LLC seeks a Field Service Technician to deliver hands-on technical support and customer training within the Commercial Vehicle division. The role connects field service, engineering, training, and dealer networks to ensure high-quality service and effective knowledge transfer.

This remote position requires up to 50% travel, visits to dealerships and service partners, and close collaboration with OE field reps.

Qualifications

• Associate's degree or equivalent; bachelor's preferred.
• 3–5 years of technical field service or product support experience.
• Experience delivering technical training and creating training materials.

Responsibilities

• Provide field technical support to internal teams, OEMs, dealers, and customers; address escalations.
• Deliver web-based and in-person technical training; develop training materials with the training team.
• Visit dealerships/service partners regionally to maintain relationships and promote support.
• Assist sales/marketing with product positioning using technical insights and customer education.

Skills

MS Office

Customer communication

Training delivery

Cross-functional teamwork

Education

Associate's degree or equivalent

Bachelor's degree preferred

Tools

CRM systems

LMS

Diagnostic software

Job description

Req ID 85227 | TX Home Office, United StatesZF CV Systems North America LLC The Field Service Technician: – Technical Training & Support plays a dual role in both hands‑on technical support and product training within the ZF Commercial Vehicle division. This position bridges the gap between field service, customer support, engineering, and training—ensuring high‑quality service experiences and knowledge transfer to internal teams, dealers, and end‑users. The ideal candidate is a strong communicator with technical expertise, who thrives in both field diagnostics and customer education.

This is a remote position requiring up to 50% travel. What you can look forward to as a Field Service Technician:

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
• Review the biweekly unit-down list with the call center to proactively identify and resolve field issues and **escalate** unresolved product concerns to engineering with clearly documented data and root cause observations.
• parameter decoders, measurement tools) to support efficient issue resolution.
• Maintain and leverage working relationships with OE field reps to collaboratively support shared customers.
• Deliver web-based and in-person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.Conduct internal technical training sessions for cross‑functional departments to enhance product knowledge and promote a knowledge‑sharing culture through hands‑on demonstrations, SOPs, and technical bulletins.
• Visit dealerships and service partners in your region to maintain relationships and promote ZF support—travel permitting.
• Assist sales and marketing with product positioning by providing technical insights and customer education and identify and support new retrofit opportunities through site visits, technical feasibility analysis, and solution guidance.
• Collaborate with internal and external quality teams to investigate field concerns, develop repair strategies, and participate in campaign/recall activities including documentation and instruction review. Participate in IAM policy development and process support for service‑level claims.

Your profile as a Field Service Technician:

• ~ Associate’s Degree with equivalent years of experience, bachelors degree preferred
• ~3-5 years of technical experience in field service or product support, preferably in commercial vehicles or heavy‑duty systems
• ~ Experience delivering technical training and developing training materials
• ~ Comfortable communicating across departments and with customers at all levels
• ~ Proficient in MS Office; experience with CRM, LMS, and diagnostic software tools preferred
• ~ Paid Holidays
• ~ A strong diversity culture
• ~ Supportive Employee Groups and community outreach activities

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Employment decisions are based upon job‑related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran