Remote Field Service & Training Specialist

ZF Group; Austin (TX); À distance; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Annual incentive plan

Paid vacation

401k plan

Paid holidays

Diversity culture

Employee groups

Résumé du poste

ZF Group is seeking a Field Service Technician in the United States (Texas preferred) to provide hands-on technical support and deliver product training across the ZF Commercial Vehicle division. This remote role requires up to 50% travel and located in Texas (Houston, Dallas, or Austin preferred).

You will work with internal ZF teams, OEMs, dealers, and fleet customers, handling Level 2 escalations, developing diagnostic tools, and delivering training to distributors and technicians.

Qualifications

• 3–5 years of technical experience in field service or product support.
• Experience delivering technical training and developing training materials.
• Strong troubleshooting and diagnostic skills with driveline, axle, or transmission systems.

Responsabilités

• Serve as a technical field resource to internal ZF teams, OEMs, dealers, distributors, and fleet customers and address call center escalations as a Level 2 technical support resource.
• Review the biweekly unit‑down list with the call center to proactively identify and resolve field issues and escalating unresolved product concerns to engineering with clearly documented data and root cause observations.
• Develop and maintain diagnostic tools and strategies to support efficient issue resolution.
• Deliver web‑based and in‑person technical training to distributors, fleets, dealer technicians, and internal teams and support the development of new training materials in partnership with the training team.

Connaissances

Field service experience

Technical training delivery

Diagnostics & troubleshooting

Customer communication

MS Office

CRM experience

LMS experience

Diagnostic software tools

ASE Certification

Formation

Associate’s degree or equivalent

Bachelor’s degree preferred

Outils

CRM

LMS

Diagnostic software

Description du poste

ZF Group is seeking a Field Service Technician in the United States (Texas preferred) to provide hands-on technical support and deliver product training across the ZF Commercial Vehicle division. This remote role requires up to 50% travel and located in Texas (Houston, Dallas, or Austin preferred).

You will work with internal ZF teams, OEMs, dealers, and fleet customers, handling Level 2 escalations, developing diagnostic tools, and delivering training to distributors and technicians.