Aftermarket Account Manager - Northeast

ZF Group; East Windsor Hill (CT); Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid holidays

Diversity commitment

Job summary

ZF CV Systems North America LLC is seeking an Aftermarket Account Manager to maintain ZF as a preferred partner by managing regional accounts and translating the voice of the customer into strategy.

The role is remote and requires 50-75% travel, with responsibilities including RFQ leadership, sales growth, cross-functional coordination, and leading campaigns and negotiations to deliver premium service across the value chain.

Qualifications

• Bachelor's degree in Business, Engineering, or related field.
• 6+ years experience in technical or sales roles.
• Commercial vehicle knowledge preferred.
• Strong Excel and MS Office skills.
• Willingness to travel up to 75%.

Responsibilities

• Lead RFQ process for customer requests.
• Execute sales growth strategies.
• Ensure responsiveness to customer needs and communicate across the org.
• Strengthen account teams to meet expectations.
• Maintain product development strategies to fulfill customer and market needs.
• Initiate campaigns, projects, and customer events.
• Support negotiations, contracts, and promotions.
• Deliver premium service across value chain from development to delivery.

Skills

Sales experience

Negotiation

Travel willingness

Excel skills

MS Office

Education

Bachelor’s degree in Business, Engineering, or related field

Tools

Excel

Outlook

Teams

Job description

Req ID 91871 | PA Home Office, United StatesZF CV Systems North America LLC

Aftermarket Account Manager

About the Team: The Aftermarket Account Manager – will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

This is a remote position that will oversee the following territories:

What you can look forward to as an Aftermarket Account Manager:

• Lead the request for quotation process for all customer requests.
• Execute sales growth strategies.
• Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
• Strengthen the account team fulfilling all internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with the customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.

Your Profile as an Aftermarket Account Manager:

• ~ Bachelor’s degree in Business, Engineering, or related field; 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
• ~ Commercial Vehicle experience is highly preferred.
• ~ Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required.
• ~ Deep commercial understanding of the assigned region and/or customers.
• ~ Negotiation/Relationship management skills.
• ~ Ability to travel 50% - 75% of the time.

Paid Holidays

• ~ Supportive Employee Groups and community outreach activities

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran