Aftermarket Account Manager - Northeast

ZF Group; Salem (NH); Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Paid holidays

Employee groups support

Community outreach activities

Job summary

ZF Group is seeking an Aftermarket Account Manager for a remote US-based role. You will manage assigned aftermarket regions/accounts, translate customer voice into strategy, and serve as the central conduit for customer-related activities.

Responsibilities include directing RFQ processes, driving sales growth, and ensuring the organization meets customer needs while maintaining strong relationships across the value chain. Travel up to 50–75% may be required.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field; 6+ years of technical/sales experience.
• Commercial vehicle experience or automotive aftermarket exposure is a plus.
• Strong Excel and MS Office proficiency required.

Responsibilities

• Lead the request for quotation process for all customer requests.
• Execute sales growth strategies and expand key accounts.
• Ensure responsiveness to customer needs and communicate across the organization.
• Strengthen the account team to meet internal and external expectations.
• Maintain product development strategies to fulfill customer and market needs.
• Initiate campaigns, projects, and customer events as required.
• Support negotiations with customers, including contracts and promotions.
• Deliver premium service levels across the value chain from development to delivery.

Skills

Sales experience

Negotiation

Relationship management

Excel proficiency

MS Office

Education

Bachelor’s degree in Business/Engineering or related field

Tools

Microsoft Office Suite

Excel

Outlook

Teams

Job description

Req ID 91871 | PA Home Office, United StatesZF CV Systems North America LLC

Aftermarket Account Manager – will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

This is a remote position that will oversee the following territories:

What you can look forward to as an Aftermarket Account Manager:

• Lead the request for quotation process for all customer requests.
• Execute sales growth strategies.
• Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
• Strengthen the account team fulfilling all internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with the customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.

Your Profile as an Aftermarket Account Manager:

• Bachelor’s degree in Business, Engineering, or related field; 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
• Commercial Vehicle experience is highly preferred.
• Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required.
• Deep commercial understanding of the assigned region and/or customers.
• Negotiation/Relationship management skills.
• Ability to travel 50% - 75% of the time.

• Paid Holidays
• Supportive Employee Groups and community outreach activities

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate your website or to complete your application, please contact us. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran