Aftermarket Account Manager - Northeast

ZF Group; Maryland City (MD); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid Holidays

Supportive Employee Groups and 12

Job summary

ZF CV Systems North America LLC is seeking an Aftermarket Account Manager to manage assigned regional accounts and drive customer satisfaction. The role focuses on translating the voice of the customer into strategic actions and serving as the central conduit for all customer activities.

The position is remote with responsibilities across multiple territories; travel up to 75% may be required to support customers and initiatives.

Qualifications

• Bachelor’s degree in Business, Engineering, or related field.
• 6+ years of experience in technical/sales background.
• Experience in heavy truck industry, automotive market, or aftermarket sales preferred.
• Commercial vehicle experience is highly preferred.
• Proficient in MS Office Suite, including Excel, Outlook, and Teams.
• Willingness to travel 50%–75%.

Responsibilities

• Lead the RFQ process for all customer requests.
• Execute sales growth strategies.
• Ensure the organization is responsive to customer needs and communicate these throughout the organization.
• Strengthen the account team to fulfill internal and external expectations.
• Maintain product development strategies to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development through manufacturing to delivery.

Skills

Sales experience

Negotiation

MS Office (Excel)

Travel readiness

Customer relationship mgmt

Education

Bachelor's degree in Business/Engineering

Job description

Req ID 91871 | PA Home Office, United StatesZF CV Systems North America LLC

Aftermarket Account Manager – will be responsible for maintaining ZF as a preferred and reliable partner by managing all dimensions for assigned Aftermarket region/accounts. The focus is on continuously improving customer satisfaction and further enhancing the customer/supplier relationship through translation of the voice of the customer into the right customer strategy and serving as the central conduit for all customer related activities.

This is a remote position that will oversee the following territories:

What you can look forward to as an Aftermarket Account Manager:

• Lead the request for quotation process for all customer requests.
• Execute sales growth strategies.
• Ensure the organization is responsive to customer needs, expectations and requests and communicate these throughout our organization.
• Strengthen the account team fulfilling all internal and external expectations.
• Maintain product development strategies in the Business Units to fulfill customer and market needs.
• Initiate and implement campaigns, projects, and customer events as required.
• Support all negotiations with the customers, including contracts and promotional programs.
• Deliver premium service levels across the value chain from product development, through manufacturing, to delivery.

Your Profile as an Aftermarket Account Manager:

• Bachelor’s degree in Business, Engineering, or related field; 6+ years of experience in technical/sales background, preferably in the heavy truck industry, automotive market, or Aftermarket sales
• Commercial Vehicle experience is highly preferred.
• Proficient in Microsoft Office Suite, including Excel Outlook and Teams; Strong Excel skills required.
• Deep commercial understanding of the assigned region and/or customers.
• Negotiation/Relationship management skills.
• Ability to travel 50% - 75% of the time.

• Paid Holidays
• Supportive Employee Groups and community outreach activities

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice. Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate your website or to complete your application, please contact us. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran