Service Technician (L2)

ZipRecruiter; Princeton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in technology services is seeking a skilled L2 Service Technician to assist clients with hardware issues in Princeton, NJ. The successful candidate will work on-site and be responsible for troubleshooting, installation, and maintenance of various computer systems and peripherals, ensuring adherence to service quality and deadlines.

Qualifications

• 2 years of professional experience with a technical background.
• Knowledge of Mac OS, Windows 10, or iOS.

Responsibilities

• Provide face-to-face support for Windows, MacOS, and iOS.
• Respond to installation, repair, or maintenance tasks.
• Manage logistics for received computer hardware.

Skills

Troubleshooting

Communication

Interpersonal Skills

Organizational Skills

Multitasking

Education

CompTIA A+ Certification

Tools

HPSM

ServiceNow

Microsoft Office

Google Apps

Job description

Job Description

Title:

SERVICE TECHNICIAN (L2)

Location:

PRINCETON, NJ

About the Role:

We are looking to hire a skilled L2 Service/Repair Technician to assist our clients with computer hardware issues. You will be required to work on-site from 8 am to 5 pm, Monday through Friday. This self-motivated candidate will follow defined account or departmental policies and procedures, work on routine assignments, and identify, test, and repair system hardware.

Responsibilities:

• Provide face-to-face support regarding Windows, MacOS, iOS software, and configuration.
• Respond to dispatched assignments involving installation, repair, or maintenance of desktop computer hardware and peripherals, remotely or at the IT Bars.
• Perform imaging, pre-configuration, data migrations, and application installations for Windows and MacOS systems.
• Manage logistics of receiving, handling, and sorting computer and related peripherals received from customers and hardware vendors.
• Support deployment, troubleshooting, and receipt of mobility devices including iPhone, iPad, and Mifi equipment.
• Collaborate with management to develop service quality assurance processes and procedures.
• Manage assets and maintain detailed notes using Customer Relationship Management tools, ensuring consistency across multiple tools or applications.
• Deliver services as per Service Level Agreements to customers.
• Possess a strong understanding of networking protocols and troubleshooting techniques to resolve technical issues.

Minimum Qualifications:

• At least 2 years of professional experience with a technical background.
• Knowledge of one or more operating systems such as Mac OS, Windows 10, or iOS.
• Experience with service ticketing databases like HPSM or ServiceNow.
• Ability to multitask and prioritize multiple projects.
• Good interpersonal and organizational skills.
• Dependability and consistent meeting of deadlines.
• Ability to work under pressure and adapt to changing environments.
• Troubleshooting and problem-solving experience.
• Excellent communication skills.
• Knowledge of Microsoft Office and Google Apps is a plus.
• CompTIA A+ Certification is a plus.
• Experience with cloud technologies, scripting, and IT service management frameworks is beneficial.

Physical Requirements:

Must be able to stand, walk, sit, and reach with hands and arms. The environment is usually moderate noise. Ability to lift up to 50 lbs to move heavy boxes or hardware.